Part of the CustodyStress archive of observed Bitcoin custody incidents
Indeterminate
Cases where the outcome could not be determined from available public documentation. The structural failure is documented but whether access was ever restored is unknown.
389 observed cases
Indeterminate
389 (100%)
Mycelium Mobile Wallet Theft With Seed Phrase Inaccessible in Forgotten Password Manager
Software wallet
A Mycelium mobile wallet user experienced device theft and discovered a critical structural gap in their backup approach. The 12-word seed phrase had been store
350 Bitcoin Wallet.dat Deleted During OS Reinstall — Data Recovery Attempted
Software wallet
An individual who had acquired approximately 350 bitcoin at roughly $10 per coin maintained the wallet as an encrypted wallet.dat file stored in cold storage on
Wallet Passphrase Rejected Despite Correct Entry: Bitcoin Custody Failure
Software wallet
In June 2019, a Bitcoin Core user reported that their wallet passphrase was not being accepted during an attempted transaction, despite having written it down c
Multibit Wallet Lost to Hard Drive Format Without Backup
Software wallet
In January 2015, a Multibit user experienced total loss of wallet access after formatting their hard drive due to computer problems. The user retained only an a
Widow Blocked From Bitcoin Legacy: No Seed Phrase, No Recovery Path
Hardware wallet (single key)
A Vancouver woman faced an impasse after her estranged husband died unexpectedly. He had held Bitcoin in a self-custody wallet and established an account titled
Pheeva Mobile Wallet Collapse: 4 BTC Inaccessible After Passphrase Authentication Failure
Exchange custody
Between 2014 and 2015, a Bitcoin user deposited approximately 4 BTC into Pheeva, a mobile wallet application developed by Lamar Wilson's Love Will company. The
Deceased Father's Bitcoin: Seed Phrase Found, But Balance Unaccounted For
Hardware wallet (single key)
In June, a 20-year-old began settling his deceased father's estate during a period of family financial crisis—his mother was unemployed and significant debt rem
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
MultiBit Wallet Lost to Full Drive Format — Single Backup Copy Destroyed
Software wallet
An early Bitcoin adopter stored their MultiBit wallet file (.wallet extension) exclusively on their Windows C: drive without creating any external backup. Multi
10 BTC Locked on Obsolete Sony Memory Stick: The Format Obsolescence Problem
Software wallet
A Bitcoin holder retained approximately 10 BTC from 2010 mining operations stored on a Sony Memory Stick, one of several proprietary formats Sony introduced in
Burgled Ledger, Split Seed Across PS5 and Garden, Ex-Partner Extortion
Hardware wallet (single key)
In late 2024, a Bitcoin holder implemented what appeared to be a redundant custody strategy: half the seed phrase was concealed inside a PlayStation 5 console;
Deceased Son's Bitcoin Wallet: Found Backup, Lost Passphrase
Software wallet
A family member discovered a hard drive among their deceased son's belongings containing a file named BACKUP.dat, believed to be a backup of a Bitcoin Core wall
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
TrueCrypt-Encrypted Wallet.dat: Partial Passphrase, Uncertain Recovery Path
Software wallet
A Bitcoin and Litecoin miner from the early 2014 era encrypted his wallet.dat file inside a TrueCrypt volume, motivated by security paranoia despite acknowledgi
Restored wallet.dat from Inherited Laptop Shows Zero Balance
Software wallet
A user inherited an old laptop believed to contain Bitcoin holdings from a deceased or incapacitated family member. The device held a wallet.dat file located in
241 BTC Trezor Custody Loss: Forgotten PIN and Failed Seed Recovery
Hardware wallet (single key)
A Bitcoin holder transferred 241 BTC to a Trezor hardware wallet in late 2015, securing it with a 9-digit PIN. The user documented the seed phrase and initially
Unverified WIF Key Found After Brother's Death; Blockchain.com Wallet Remains Inaccessible
Exchange custody
A man had invested shared family funds in a Bitcoin wallet on blockchain.com approximately 10 years before his death. He left no recovery instructions, seed phr
25 BTC Paper Wallet Destroyed by Fire and Water Exposure
Software wallet
A Bitcoin holder maintained 25 BTC on a paper wallet as their primary custody method. The holder attempted to protect this physical printout—which contained bot
Deceased Brother's $16,000 Bitcoin: Wallet Inaccessible Without Passphrases or Seed
Unknown custody system
A deceased individual held approximately $16,000 USD in Bitcoin in self-custody, likely in a software or hardware wallet stored locally or on a personal device.
Water-Damaged Mobile Wallet: 0.25 BTC Inaccessible Without Seed Backup
Software wallet
A user accumulated approximately 0.25 bitcoins over several weeks through mobile mining activity, storing the funds directly in a mobile wallet application. The
Cavirtex Exchange Shutdown and Withdrawal Lockdown (March 2015)
Exchange custody
Cavirtex, a Canadian Bitcoin and Litecoin exchange founded in late 2011, discovered a compromise of an older database version on February 15, 2015. The breach e
BTC.com Wallet Closure: Recovery Documents Present but Platform Inaccessible
Exchange custody
BTC.com, a web-based wallet service, announced cessation of operations effective April 15. The user discovered the service was non-functional upon attempting lo
1000 BTC Across 13 Hard Drives: No Passphrase, No Documentation, No Access
Software wallet
A Bitcoin holder died intestate or with a will naming a relative as beneficiary of a hard drive allegedly containing approximately 1000 BTC. The estate's execut
Stefan Thomas and the IronKey Trap: 7,002 Bitcoin, 2 Attempts Left
Hardware wallet (single key)
Stefan Thomas, a programmer, received 7,002 BTC in 2011 as payment for creating an animated educational video about Bitcoin. He stored the private keys on an Ir
Lost One Seed in 2-of-3 Multisig: Two Seeds Cannot Restore Funds Without Third
Multisig (self-managed)
In January 2022, a Bitcoin holder using Cold Card hardware wallets discovered a fundamental design constraint in multisig wallet recovery. The user had created
Outcome states