Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020) — Exchange custody
Exchange custody failures from Halving Cycle 3 (2017–2020). The 2017 bull cycle drove a surge in exchange adoption, followed by a wave of exchange failures in the 2018–2019 bear market. QuadrigaCX — where the founder died as sole custodian — is the defining failure of this cycle.
78 cases in this intersection. 65% of determinate cases resulted in a blocked outcome and 7% in access survived. The most common recovery path is no path available.
35
Blocked
15
Constrained
4
Survived
24
Indeterminate
93% of determinate cases resulted in blocked or constrained access.
78 observed cases
Blocked
35 (45%)
Constrained
15 (19%)
Survived
4 (5%)
Indeterminate
24 (31%)
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
7 BTC Lost After Address Disappearance on Blockchain.info Web Wallet
Exchange custody
In August 2017, a BitcoinTalk forum user reported a significant loss involving approximately 7 BTC stored on Blockchain.info. The user had migrated from Bitcoin
Yapizon Exchange Hack (April 2017): 3,831 BTC Stolen, Socialised Loss Model Applied to All Users
Exchange custody
On April 22, 2017, Yapizon, a South Korean cryptocurrency exchange, suffered a security breach resulting in the theft of 3,831 BTC—approximately 37% of the exch
Youbit Exchange Bankruptcy: Second Hack Triggers 75% Fund Recovery Limit
Exchange custody
Youbit, operated by South Korean firm Yapian, experienced two significant security breaches during 2017. The first attack in April 2017 compromised approximatel
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
Non-Standard Recovery Phrase Recovery: Blockchain.info 2013 Wallet with Double Encryption
Exchange custody
In June 2017, a user attempted to recover Bitcoin stored in a blockchain.info wallet opened in December 2013, approximately four years prior. Access to the acco
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
Institutional lockout — exchange custody (2017)
Exchange custody
Between 2014 and 2015, the user created cryptocurrency accounts on blockchain.info and retained the mnemonic seed phrases. By December 2017, the user attempted
Kraken Account 2FA Lockout: Support Vanished After ID Verification
Exchange custody
In September 2017, a Kraken user (z1926) enabled two-factor authentication on their exchange account but encountered a system malfunction during the process. Th
Blockchain.info Legacy Wallet Lockout: 17-Word Phrase Incompatible With Recovery Tool
Exchange custody
Between November and December 2017, multiple Blockchain.info users discovered they could not access legacy wallets created years earlier, despite possessing com
Blockchain.info Wallet Access Blocked by Lost Wallet ID Despite Valid Recovery Phrase
Exchange custody
In December 2017, a Bitcoin holder discovered that custody of funds deposited in a Blockchain.info wallet created in early 2013 had become inaccessible despite
Blockchain.info Legacy Wallet Access Failure: 17-Word Recovery Phrase Incompatibility
Exchange custody
Beginning in late November 2017, multiple users including Ople, nwankwotech, and Boldos reported simultaneous access failures to Blockchain.info wallets created
Blockchain.info Hosted Wallet Recovery Attempt: Partial Password, No Seed Backup
Exchange custody
In October 2017, a BitcoinTalk user identified as Parodium reported being locked out of a blockchain.info wallet created years earlier. The user retained email
Blockchain.info Legacy Wallet Upgrade Failure: Lost Access Without Seed Phrase
Exchange custody
In November 2017, a Blockchain.info user (jameslewis123) discovered that wallets created in 2014–2015 could no longer be accessed after an extended dormancy per
BTC-e Exchange Seized by U.S. DOJ: 1 Million Users Lose Access (July 2017)
Exchange custody
BTC-e, founded in 2011 and headquartered in Russia, operated as an unlicensed money transmitter for six years, processing over $9 billion in cryptocurrency tran
WEX.nz US Citizen Lockout: Recovered Funds Inaccessible Due to Geographic Verification Bar
Exchange custody
Following the July 2017 FBI seizure of BTC-e exchange assets, the platform's successor WEX.nz announced recovery of 55% of client Bitcoin holdings, with plans t
Blockchain.info 2FA Email Delivery Failure — December 2017 Access Lock
Exchange custody
In early December 2017, the user crando discovered they could not access their Blockchain.info hosted wallet after the platform failed to deliver two-factor aut
Blockchain.info Account Lockout: Forgotten Password and Missing Recovery Phrase (2013 Wallet)
Exchange custody
A BitcoinTalk forum user identified as MARK 888 reported in October 2017 that they had lost access to a Blockchain.info wallet created around 2013. The user ret
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Custodial Wallet Provider Bankruptcy: 2012 Bitcoin Purchase Permanently Inaccessible
Exchange custody
In November 2017, a Bitcoin holder disclosed that they had purchased Bitcoin in 2012 but subsequently lost access to their holdings after the company maintainin
Colorado Bitcoin Investor Death: Family Discovery and Coinbase Estate Transfer 2017
Exchange custody
A Colorado-based Bitcoin investor died suddenly in 2017 without informing his family of his cryptocurrency holdings. The family had no initial awareness that he
Uphold Freezes 165 BTC Business Account: Inconsistent Enforcement and Unresolved Access
Exchange custody
Oleg operated Nexchange.io, a cryptocurrency exchange that used Uphold as a liquidity provider. In 2017, he executed a single trade of 165 BTC (approximately $1
Browse by halving cycle and custody type
Halving Cycle 4 (2021–2024) — Exchange custody
Halving Cycle 4 (2021–2024) — Hardware wallet (single key)
Halving Cycle 4 (2021–2024) — Software wallet
Halving Cycle 3 (2017–2020) — Software wallet
Halving Cycle 3 (2017–2020) — Hardware wallet (single key)
Halving Cycle 2 (2013–2016) — Software wallet
Halving Cycle 2 (2013–2016) — Exchange custody
Halving Cycle 1 (2009–2012) — Software wallet
Halving Cycle 1 (2009–2012) — Exchange custody
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