Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020) — Exchange custody
Exchange custody failures from Halving Cycle 3 (2017–2020). The 2017 bull cycle drove a surge in exchange adoption, followed by a wave of exchange failures in the 2018–2019 bear market. QuadrigaCX — where the founder died as sole custodian — is the defining failure of this cycle.
78 cases in this intersection. 65% of determinate cases resulted in a blocked outcome and 7% in access survived. The most common recovery path is no path available.
35
Blocked
15
Constrained
4
Survived
24
Indeterminate
93% of determinate cases resulted in blocked or constrained access.
78 observed cases
Blocked
35 (45%)
Constrained
15 (19%)
Survived
4 (5%)
Indeterminate
24 (31%)
Blockchain.info Hosted Wallet: Valid Backup Defeated by Email Authentication Failure
Exchange custody
In September 2019, a BitcoinTalk user identified as patparry reported a custody access failure involving a Blockchain.info hosted wallet. The account had remain
QuadrigaCX Exchange Collapse: CEO Death Blocks Access to $190M in Customer Cryptocurrency
Exchange custody
QuadrigaCX, founded in 2013 and operating as one of Canada's largest cryptocurrency exchanges, ceased operations in January 2019 following the death of CEO and
Cryptopia Exchange Hack and Liquidation: 960,000 Frozen Accounts, $400M Distributed Over 5 Years
Exchange custody
Cryptopia, a Christchurch-based cryptocurrency exchange serving 1.4 million registered users across approximately 900 trading pairs, suffered a critical securit
DragonEx Singapore Exchange Compromised by Lazarus Group — User Funds Stolen March 2019
Exchange custody
DragonEx, a Singapore-based cryptocurrency exchange, suffered a critical security breach on March 24, 2019, when attackers gained access to internal systems and
BITPoint Exchange Hack — $23M Customer Cryptocurrency Stolen, July 2019
Exchange custody
On July 12, 2019, BITPoint, operated by Tokyo-listed Remixpoint Inc., discovered unauthorised outflows totalling approximately 3.5 billion yen ($32 million USD)
Block.io Dashboard Access Failure: User Unable to Move BTC Despite Holding Private Keys
Exchange custody
In September 2019, a Bitcoin user holding funds on Block.io encountered a critical access barrier. When attempting to log into the custodial wallet dashboard, t
MapleChange Exchange Collapse: $5M Missing, Hack Unverified, No Recovery
Exchange custody
MapleChange, a Canadian cryptocurrency exchange, announced on October 28, 2018, that it had suffered a security breach resulting in the loss of approximately $5
Blockchain.com Wallet Zero Balance: Seed Phrase and Backup File Present, Funds Inaccessible
Exchange custody
In late 2015, the user rory4ever created a Bitcoin wallet using Blockchain.info (the platform's name before rebranding to Blockchain.com) and deposited approxim
BitGrail Exchange Collapse: 17 Million NANO Stolen, 230,000 Users Frozen
Exchange custody
BitGrail, an Italian cryptocurrency exchange, announced on February 8, 2018 that approximately 17 million NANO tokens—valued at roughly $170 million at the time
Bitfinex Fiat Withdrawal Freeze: Crypto Capital Processing Delays October–November 2018
Exchange custody
Bitfinex paused fiat deposits in October 2018 and announced implementation of a new deposit system. The exchange had been routing USD withdrawals through Crypto
Blockchain.info Wallet Access Lost After Signup—Recovery Phrase Known
Exchange custody
On March 16, 2018, a user with the handle ilovegambling created a new Blockchain.info wallet to receive Bitcoin from an online betting platform. The user record
QuadrigaCX Gerald Cotten Death: C$190M in Cold Storage Permanently Inaccessible
Exchange custody
Gerald Cotten, 30, founded and operated QuadrigaCX as Canada's largest cryptocurrency exchange. He managed the platform's operations, customer support, and crit
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Cointed GmbH Exchange Collapse: Austria, 2018 — Customer Funds Disappeared
Exchange custody
Cointed GmbH, founded in 2016 in Kufstein, Austria, operated as a regional cryptocurrency powerhouse: a custodial exchange, mining operation, and operator of on
Coincheck Exchange Hack: 523 Million NEM Stolen, User Withdrawals Frozen
Exchange custody
On January 26, 2018, Coincheck, a Tokyo-based cryptocurrency exchange, discovered that attackers had stolen approximately 523 million NEM tokens valued at $530
Coinrail Exchange Hack — $40 Million Altcoin Loss, Partial Recovery
Exchange custody
On June 10, 2018, Coinrail, a South Korean cryptocurrency exchange, publicly confirmed a security breach affecting its hot wallet infrastructure. Attackers gain
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
Mobile Wallet Loss: Phone Format Destroys All Recovery Credentials
Exchange custody
On April 22, 2018, BitcoinTalk forum user Calypso_Dame reported a critical custody access failure resulting from a mobile phone format operation. The user had r
MapleChange Exit Scam: 919 Bitcoin Lost, CEO Identified as Glad Poenaru
Exchange custody
MapleChange, a small Canadian cryptocurrency exchange, announced on October 28, 2018 that it had suffered a catastrophic hack. According to the exchange's Twitt
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Bithumb $31 Million Hack — June 2018 Withdrawal Suspension
Exchange custody
Bithumb, one of South Korea's dominant cryptocurrency exchanges handling billions in daily trading volume, discovered a security breach on June 19, 2018. Intern
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet
Browse by halving cycle and custody type
Halving Cycle 4 (2021–2024) — Exchange custody
Halving Cycle 4 (2021–2024) — Hardware wallet (single key)
Halving Cycle 4 (2021–2024) — Software wallet
Halving Cycle 3 (2017–2020) — Software wallet
Halving Cycle 3 (2017–2020) — Hardware wallet (single key)
Halving Cycle 2 (2013–2016) — Software wallet
Halving Cycle 2 (2013–2016) — Exchange custody
Halving Cycle 1 (2009–2012) — Software wallet
Halving Cycle 1 (2009–2012) — Exchange custody
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