CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
MaturationSoftware wallet

Maturation Period (2020–2022) — Software wallet

Software wallet failures from the Maturation Period (2020–2022). All-time high prices drove adoption of mobile wallets as a first custody solution, producing a cohort with high passphrase and seed unavailability rates.

71 cases from this period are included in this archive. 96% of determinate cases resulted in a blocked outcome. The most frequently observed stress condition is passphrase-unavailable cases.

24
Blocked
0
Constrained
1
Survived
46
Indeterminate

96% of determinate cases resulted in blocked or constrained access.

71 observed cases
Blocked
24 (34%)
Survived
1 (1%)
Indeterminate
46 (65%)
Coinbase Wallet $15,000 Loss: Deferred Seed Phrase, iPhone Update, No Recovery
Software wallet
Indeterminate 2021
A long-term Coinbase customer transferred approximately $15,000 USD to a newly created Coinbase Wallet in February 2021, intending to access Uniswap for decentr
Coinbase Wallet Device Wipe: 3 Missing Recovery Words, Incomplete Seed Backup
Software wallet
Indeterminate 2021
In August 2021, a Coinbase Wallet user identified as Rekumkacz lost access to their mobile wallet after their son remotely initiated a factory reset of their An
Electrum Wallet Recovery Failure: Custom Extended Passphrase Lost to Platform Keyboard Layout Shift
Software wallet
Indeterminate 2021
In 2020, a Bitcoin holder created three Electrum wallets on Ubuntu Linux using a bootable USB drive as the sole storage medium, with no additional backups maint
2011 Bitcoin Wallet on Heavily Reused Hard Drive: Data Fragmentation and Loss
Software wallet
Indeterminate 2021
In June 2021, a BitcoinTalk forum user (ice-gram) reported discovering an old hard drive containing a wallet.dat file with Bitcoin purchased in 2011. The drive
Paper Wallet Destroyed in Fire: Complete Loss of BIP38 Encrypted Key, Seed Phrase, and Password
Software wallet
Indeterminate 2021
In February 2021, a Bitcoin user posted to the Bitcoin Forum describing the loss of a paper wallet after fire damage destroyed the physical backup. The wallet h
Bitcoin Core Wallet Password Lost After 4 Years: Encryption Without Memory
Software wallet
Indeterminate 2021
Jan Drapper acquired Bitcoin in 2017 and transferred it to a Bitcoin Core self-custody wallet running on a dedicated offline laptop. Following advice from an ac
250 LTC Custody Failure: Lost Passphrase, No Recovery Path
Software wallet
Indeterminate 2021
In January 2021, a BitcoinTalk forum user identified as realman123 disclosed a custody failure involving approximately 250 Litecoin stored in a Litecoin Core de
Electrum Watch-Only Wallet With Lost Seed Phrase: No Recovery Path
Software wallet
Blocked 2021
In June 2021, a BitcoinTalk user (Ed801) discovered that their Electrum wallet, created nine months prior in September 2020, had become functionally inaccessibl
1.5M Dogecoins Trapped in Corrupted wallet.dat: Recovery Attempt Stalled
Software wallet
Indeterminate 2021
In 2013, the user purchased over 3,000,000 dogecoins for approximately $1,000 USD. After spending roughly half, they retained 1,500,000 dogecoins and created a
Simon Arthuis: Murder for Cryptocurrency Access in France, August 2021
Software wallet
Blocked 2021
Simon Arthuis, a computer engineering student in Plancher-Bas, France, was attacked, drugged, tortured, and murdered in August 2021 by five assailants who targe
Bitcoin Core Wallet Encryption: Password Valid for First Change, Invalid for Second
Software wallet
Indeterminate 2021
In early January 2021, a husband and wife recovered a hard drive containing Bitcoin from mining activity conducted years earlier. On January 1, the husband open
Recovery Phrase Failed to Restore Imported Addresses: Funds Permanently Inaccessible
Software wallet
Blocked 2021
A Blockchain.com user had deposited Bitcoin into imported addresses within their wallet application, unaware that funds in imported addresses required separate
Bitcoin Lost After Hard Disk Format Without wallet.dat Backup
Software wallet
Blocked 2021
A Bitcoin Core user received bitcoin in 2013 but did not understand the criticality of wallet.dat at that time. In 2017, the user formatted their hard disk and
Bitcoin-Qt Wallet Recovery: Encrypted Password, Formatted Hard Drive
Software wallet
Indeterminate 2021
In February 2021, a Bitcoin Stack Exchange user reported possessing an encrypted password and the associated address for a Bitcoin-Qt wallet created in 2011–201
London Teenage Gang: £115,000 Cryptocurrency Robbery by Knifepoint 2021–2022
Software wallet
Blocked 2021
Between 2021 and 2022, a group of teenagers executed a systematic campaign of armed home invasions targeting cryptocurrency holders in London. The gang, numberi
Bitcoin Core 0.21 Wallet Rejects Passphrase During Spend Attempt
Software wallet
Indeterminate 2021
In April 2021, a Bitcoin Core 0.21 user encountered a critical custody failure when attempting to send coins from an encrypted wallet. The wallet prompted for a
Multibit Wallet Recovery Failure: Invalid 16-Word Seed Phrase After 7 Years
Software wallet
Indeterminate 2021
NickyGH established a Multibit wallet in 2014 at a Bitcoin education event held in Shoreditch, London. A technician guided the setup and instructed the user to
Son Drugs Father and Steals $400,000 in Bitcoin in Bethesda, Maryland
Software wallet
Blocked 2021
In May 2021, a Bethesda, Maryland resident was incapacitated after his son spiked his tea with drugs, enabling the son to access and transfer approximately $400
Inherited Bitcoin Wallet Access Failure: Deceased Owner Left No Password Documentation
Software wallet
Indeterminate 2021
In May 2021, a BitcoinTalk user identified as olzeH! sought community assistance accessing a Bitcoin Core wallet.dat file inherited from a deceased family membe
Electrum Seed Phrase Recovery Failure: Empty Wallet After 7-Year Gap
Software wallet
Indeterminate 2021
In February 2021, alejandroaa posted to the Bitcoin Forum seeking help recovering Bitcoin allegedly given to his mother in 2013–2014. At that time, the mother w
Electrum wallet.dat File Corruption After Hard Drive Failure—2015 Case
Software wallet
Indeterminate 2021
In early 2015, a user installed an offline version of Electrum wallet by mistake and deposited Bitcoin into it. Approximately 3 days after receiving the funds,
Electrum Legacy Seed Recovery: 2013 Gift Wallet Empty After Restoration
Software wallet
Indeterminate 2021
In February 2021, alejandroaa discovered that his mother had been gifted Bitcoin between 2013 and 2014 by a friend. The friend had created an Electrum wallet an
Forgotten Passphrase & Missing Recovery Phrase: 2013 Blockchain.info Wallet
Software wallet
Indeterminate 2021
In February 2021, a BitcoinTalk user identified as Dercie reported being locked out of a Blockchain.info wallet created in 2013. The user had preserved the wall
Recife Bank Director Abducted and Coerced to Transfer 4.78 Bitcoin
Software wallet
Blocked 2021
In March 2021, a bank director based in Recife, Brazil was abducted by a criminal gang. During captivity, the director was physically assaulted—attackers knocke
BIP38-Encrypted Paper Wallet: Forgotten Passphrase Blocks Access
Software wallet
Indeterminate 2021
On 12 January 2021, a Bitcoin user with the forum handle abashai posted to the BitcoinTalk Technical Support forum describing a custody access failure involving
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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