CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Partial Documentation

Cases where some documentation existed but was insufficient to complete recovery on its own.

Partial documentation — insufficient to complete recovery on its own — characterises 555 cases in this archive. A 77% blocked rate among determinate cases reflects that incomplete documentation provides only marginal protection against access failure.

161
Blocked
14
Constrained
34
Survived
346
Indeterminate

84% of determinate cases resulted in blocked or constrained access.

555 observed cases
Blocked
161 (29%)
Constrained
14 (3%)
Survived
34 (6%)
Indeterminate
346 (62%)
350 Bitcoin Wallet.dat Deleted During OS Reinstall — Data Recovery Attempted
Software wallet
Indeterminate
An individual who had acquired approximately 350 bitcoin at roughly $10 per coin maintained the wallet as an encrypted wallet.dat file stored in cold storage on
Bitcoinpaperwallet.com Scam: Paper Wallet Generator as Theft Vector
Software wallet
Blocked
A Bitcoin holder used bitcoinpaperwallet.com to generate a paper wallet, a common practice among users seeking offline key storage. The website appeared functio
Deceased Father's 14 BTC Locked on Blockchain.com: Forgotten Password Blocks Access
Exchange custody
Blocked
A Reddit user reported discovering their deceased or incapacitated father's Blockchain.com wallet containing 14 BTC. While the heir had gained access to the acc
Hard Drive Format Renders 300,000 Satoshis Permanently Inaccessible
Software wallet
Blocked
An individual user accidentally formatted a hard drive containing 300,000 satoshis, equivalent to approximately $20 USD at the time of the incident. The wallet
Brazilian Court Orders Banks to Reopen Frozen Cryptocurrency Exchange Accounts
Exchange custody
Constrained
A Brazilian court issued an order requiring banks to reopen cryptocurrency exchange accounts that had been frozen. The incident reflects a custody failure roote
Wallet Passphrase Rejected Despite Correct Entry: Bitcoin Custody Failure
Software wallet
Indeterminate
In June 2019, a Bitcoin Core user reported that their wallet passphrase was not being accepted during an attempted transaction, despite having written it down c
Copay Wallet Recovery Failed: Mnemonic Word Sequence Error
Software wallet
Blocked
In February 2020, a Copay wallet user posted to Bitcoin Stack Exchange reporting total loss of funds despite possessing a complete 12-word mnemonic backup. The
Multibit Wallet Lost to Hard Drive Format Without Backup
Software wallet
Indeterminate
In January 2015, a Multibit user experienced total loss of wallet access after formatting their hard drive due to computer problems. The user retained only an a
BIP38-Encrypted Paper Wallet: Permanent Loss After Forgotten Passphrase
Software wallet
Blocked
In December 2017, a new Bitcoin user created a paper wallet using BitAddress.org and elected to encrypt it with BIP38 (Bitcoin Improvement Proposal 38), a stand
MultiBit Wallet Lost on Dead Hard Drive with No Backup Files
Software wallet
Blocked
In September 2016, a South African user posted to Bitcoin Stack Exchange describing total loss of access to their MultiBit wallet following hard drive failure.
Widow Blocked From Bitcoin Legacy: No Seed Phrase, No Recovery Path
Hardware wallet (single key)
Indeterminate
A Vancouver woman faced an impasse after her estranged husband died unexpectedly. He had held Bitcoin in a self-custody wallet and established an account titled
Pheeva Mobile Wallet Collapse: 4 BTC Inaccessible After Passphrase Authentication Failure
Exchange custody
Indeterminate
Between 2014 and 2015, a Bitcoin user deposited approximately 4 BTC into Pheeva, a mobile wallet application developed by Lamar Wilson's Love Will company. The
Blockchain.com Legacy Wallet Inaccessible: Passphrase Format Incompatibility
Exchange custody
Blocked
A user created a wallet on Blockchain.info in 2013, recording both a password and a recovery key-phrase of more than 12 words. The account remained dormant for
Second Password Lost on Blockchain.com Wallet: 0.34 BTC Inaccessible for 8 Years
Exchange custody
Blocked
Approximately eight years before disclosure, the user created a Blockchain.com hosted wallet using the platform's dual-password security model. This architectur
Bitcoin.com Wallet: 1.55 BTC Recovery via Undocumented Keychain Export After Seed Loss
Software wallet
Survived
In July 2020, a Bitcoin.com mobile wallet user performed an app uninstall and reinstall without first recording the wallet's seed phrase. The app was marketed a
The Hard Drive in the Landfill: $80 Million in Inaccessible Bitcoin
Hardware wallet (single key)
Blocked
In the early years of Bitcoin adoption, a miner accumulated a substantial holding on a single hard drive. At the time of disposal, the device contained Bitcoin
Deceased Father's Bitcoin: Seed Phrase Found, But Balance Unaccounted For
Hardware wallet (single key)
Indeterminate
In June, a 20-year-old began settling his deceased father's estate during a period of family financial crisis—his mother was unemployed and significant debt rem
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
Indeterminate
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
MultiBit Wallet Lost to Full Drive Format — Single Backup Copy Destroyed
Software wallet
Indeterminate
An early Bitcoin adopter stored their MultiBit wallet file (.wallet extension) exclusively on their Windows C: drive without creating any external backup. Multi
10 BTC Locked on Obsolete Sony Memory Stick: The Format Obsolescence Problem
Software wallet
Indeterminate
A Bitcoin holder retained approximately 10 BTC from 2010 mining operations stored on a Sony Memory Stick, one of several proprietary formats Sony introduced in
Burgled Ledger, Split Seed Across PS5 and Garden, Ex-Partner Extortion
Hardware wallet (single key)
Indeterminate
In late 2024, a Bitcoin holder implemented what appeared to be a redundant custody strategy: half the seed phrase was concealed inside a PlayStation 5 console;
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
Blocked
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Deceased Son's Bitcoin Wallet: Found Backup, Lost Passphrase
Software wallet
Indeterminate
A family member discovered a hard drive among their deceased son's belongings containing a file named BACKUP.dat, believed to be a backup of a Bitcoin Core wall
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
Indeterminate
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
Hardware Wallet and Seed Phrase Lost in House Fire
Hardware wallet (single key)
Blocked
A Bitcoin holder experienced a catastrophic loss when a house fire destroyed multiple custody components at once: the hardware wallet itself, the computer used
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Documentation status
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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