Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person Knowledge — Software wallet
Cases where only one person understood how to access a mobile wallet. When that person became unavailable or failed to communicate access credentials, no independent recovery path existed.
77% of all Software wallet cases in the archive involve this structural dependency. The blocked rate among them is 81% — 12 points above the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.
121
Blocked
5
Constrained
24
Survived
201
Indeterminate
84% of determinate cases resulted in blocked or constrained access.
351 observed cases
Blocked
121 (34%)
Constrained
5 (1%)
Survived
24 (7%)
Indeterminate
201 (57%)
100 Bitcoin Lost to Discarded Flash Drive Without Backup
Software wallet
An early Bitcoin adopter stored approximately 100 bitcoins on a flash drive during Bitcoin's formative years, likely before 2013, when the asset carried minimal
Recovering Bitcoin After Owner Death: Paper Wallet and Computer Access
Software wallet
In December 2013, a user posted to Bitcoin Stack Exchange asking for help recovering Bitcoin belonging to their brother, who had died in April of that year. The
Mycelium Mobile Wallet Theft With Seed Phrase Inaccessible in Forgotten Password Manager
Software wallet
A Mycelium mobile wallet user experienced device theft and discovered a critical structural gap in their backup approach. The 12-word seed phrase had been store
350 Bitcoin Wallet.dat Deleted During OS Reinstall — Data Recovery Attempted
Software wallet
An individual who had acquired approximately 350 bitcoin at roughly $10 per coin maintained the wallet as an encrypted wallet.dat file stored in cold storage on
Bitcoinpaperwallet.com Scam: Paper Wallet Generator as Theft Vector
Software wallet
A Bitcoin holder used bitcoinpaperwallet.com to generate a paper wallet, a common practice among users seeking offline key storage. The website appeared functio
Wallet Passphrase Rejected Despite Correct Entry: Bitcoin Custody Failure
Software wallet
In June 2019, a Bitcoin Core user reported that their wallet passphrase was not being accepted during an attempted transaction, despite having written it down c
Multibit Wallet Lost to Hard Drive Format Without Backup
Software wallet
In January 2015, a Multibit user experienced total loss of wallet access after formatting their hard drive due to computer problems. The user retained only an a
BIP38-Encrypted Paper Wallet: Permanent Loss After Forgotten Passphrase
Software wallet
In December 2017, a new Bitcoin user created a paper wallet using BitAddress.org and elected to encrypt it with BIP38 (Bitcoin Improvement Proposal 38), a stand
MultiBit Wallet Lost on Dead Hard Drive with No Backup Files
Software wallet
In September 2016, a South African user posted to Bitcoin Stack Exchange describing total loss of access to their MultiBit wallet following hard drive failure.
Bitcoin.com Wallet: 1.55 BTC Recovery via Undocumented Keychain Export After Seed Loss
Software wallet
In July 2020, a Bitcoin.com mobile wallet user performed an app uninstall and reinstall without first recording the wallet's seed phrase. The app was marketed a
MultiBit Wallet Lost to Full Drive Format — Single Backup Copy Destroyed
Software wallet
An early Bitcoin adopter stored their MultiBit wallet file (.wallet extension) exclusively on their Windows C: drive without creating any external backup. Multi
10 BTC Locked on Obsolete Sony Memory Stick: The Format Obsolescence Problem
Software wallet
A Bitcoin holder retained approximately 10 BTC from 2010 mining operations stored on a Sony Memory Stick, one of several proprietary formats Sony introduced in
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Deceased Son's Bitcoin Wallet: Found Backup, Lost Passphrase
Software wallet
A family member discovered a hard drive among their deceased son's belongings containing a file named BACKUP.dat, believed to be a backup of a Bitcoin Core wall
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
TrueCrypt-Encrypted Wallet.dat: Partial Passphrase, Uncertain Recovery Path
Software wallet
A Bitcoin and Litecoin miner from the early 2014 era encrypted his wallet.dat file inside a TrueCrypt volume, motivated by security paranoia despite acknowledgi
Restored wallet.dat from Inherited Laptop Shows Zero Balance
Software wallet
A user inherited an old laptop believed to contain Bitcoin holdings from a deceased or incapacitated family member. The device held a wallet.dat file located in
10.5 BTC Locked in Electrum: Forgotten Passphrase, Public Recovery Attempt Failed
Software wallet
In October 2016, a Bitcoin holder transferred 10.511 BTC from a Bitcoin Core wallet stored on a thumb drive to Electrum. The motivation was straightforward: the
25 BTC Paper Wallet Destroyed by Fire and Water Exposure
Software wallet
A Bitcoin holder maintained 25 BTC on a paper wallet as their primary custody method. The holder attempted to protect this physical printout—which contained bot
Android Bitcoin Wallet Destroyed in Factory Reset: 0.5 BTC Unrecovered
Software wallet
A Bitcoin holder maintained approximately 0.5 BTC using the Bitcoin Wallet application by Andreas Schildbach on a Samsung Galaxy Note 2 running Android. The hol
Android Smartphone Theft: Bitcoin Recovery via Archived Email Wallet Backup
Software wallet
An Android smartphone user experienced theft of an older device worth approximately $80. The phone contained a mobile wallet application with roughly $150 in Bi
1 BTC Locked Behind Forgotten Electrum Passphrase: Professional Cracking Effort Failed
Software wallet
A Reddit user received 1 BTC and secured it using Electrum, a popular Bitcoin desktop wallet, with a password-protected encrypted file. The user later forgot th
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Water-Damaged Mobile Wallet: 0.25 BTC Inaccessible Without Seed Backup
Software wallet
A user accumulated approximately 0.25 bitcoins over several weeks through mobile mining activity, storing the funds directly in a mobile wallet application. The
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Single-Person Knowledge — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Single-Person Knowledge — Hardware wallet with passphrase
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
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