CustodyStress
ArchivePassphrase Dependency › Vendor Lockout
Part of the CustodyStress archive of observed Bitcoin custody incidents

Passphrase Dependency — Vendor Lockout

Cases where recovery required a BIP39 passphrase or wallet encryption passphrase that was not stored independently of the device or seed phrase. This page shows archive cases where both conditions were present.

16% of all Vendor Lockout cases in the archive involve this structural dependency. Among them, 89% of determinate cases resulted in a blocked outcome. The most common recovery path is exchange support.

31 observed cases
Blocked
8 (26%)
Constrained
1 (3%)
Indeterminate
22 (71%)
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
Blocked 2025
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Constrained 2025
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Mycelium iOS Wallet: Seed Verification Failure and Transaction Blocking
Software wallet
Indeterminate 2025
On July 14, 2025, BitcoinTalk user Obdmageek reported a six-month custody failure involving a Mycelium iOS wallet. The user retained apparent access to their ac
Blockchain.com Email Takeover and Account Lockout: Recovery Phrase Insufficient
Exchange custody
Indeterminate 2024
Osiris100 created a Blockchain wallet in 2014 and retained the welcome email and wallet ID. In 2017, a verification email arrived unsigned, followed by two logi
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Indeterminate 2024
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Indeterminate 2024
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
Indeterminate 2023
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
Indeterminate 2023
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
Blocked 2023
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Blocked 2022
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Blockchain.info Wallet Access Blocked by Lost Email Authentication
Exchange custody
Indeterminate 2021
In May 2021, user Gy.sahani located a text file backup created in 2015 containing full credentials for a Blockchain.info hosted wallet: a 20-word mnemonic phras
Blockchain.info Legacy Wallet Access Loss: Password Forgotten, Recovery Phrase Format Incompatible
Exchange custody
Indeterminate 2021
In April 2021, a Bitcoin holder discovered they could no longer access a Blockchain.info wallet opened in 2014 after forgetting the account password. The platfo
Five Old Blockchain.info Wallets Inaccessible: Non-Standard Recovery Phrases Beyond Recovery Tools
Exchange custody
Indeterminate 2020
In July 2020, forum user gbola reported discovering five old Blockchain.info recovery phrases originating from approximately 2014, when the user's family were e
Blockchain.com Account Inaccessible: Forgotten Email Address and Missing Recovery Words
Exchange custody
Indeterminate 2020
In approximately 2016, the user angly11 created a Blockchain.com hosted wallet account but committed a critical documentation failure: they did not record the e
2.9 BTC in Unidentified Web Wallet from 2012–2013: Provider Unknown, Access Impossible
Exchange custody
Blocked 2020
In May 2020, a BitcoinTalk user reporting under the handle cyptomania rediscovered Bitcoin documentation while conducting routine record cleanup. The user had s
Blockchain.com Wallet Zero Balance: Seed Phrase and Backup File Present, Funds Inaccessible
Exchange custody
Indeterminate 2018
In late 2015, the user rory4ever created a Bitcoin wallet using Blockchain.info (the platform's name before rebranding to Blockchain.com) and deposited approxim
Blockchain.info Wallet Access Lost After Signup—Recovery Phrase Known
Exchange custody
Indeterminate 2018
On March 16, 2018, a user with the handle ilovegambling created a new Blockchain.info wallet to receive Bitcoin from an online betting platform. The user record
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
Indeterminate 2017
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
Indeterminate 2017
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
Institutional lockout — exchange custody (2017)
Exchange custody
Indeterminate 2017
Between 2014 and 2015, the user created cryptocurrency accounts on blockchain.info and retained the mnemonic seed phrases. By December 2017, the user attempted
Blockchain.info Hosted Wallet Recovery Attempt: Partial Password, No Seed Backup
Exchange custody
Indeterminate 2017
In October 2017, a BitcoinTalk user identified as Parodium reported being locked out of a blockchain.info wallet created years earlier. The user retained email
Blockchain.com 2015 Private Key Encoding Bug: 0.48 BTC Permanently Inaccessible
Exchange custody
Indeterminate 2015
In August 2022, a user identified as montythegoat discovered an old Blockchain.com wallet on their Google Drive while cleaning archived files. The wallet had be
Lost Access to 2014 blockchain.info Wallets: Non-Standard Recovery Mnemonics, No Support Response
Exchange custody
Indeterminate 2014
In July 2020, forum user gbola reported locating five recovery mnemonics created circa 2014 when blockchain.info was in its early operations. The user's entire
Blockchain.info Hosted Wallet Lockout: Decryption Error and Recovery via Desktop Import
Exchange custody
Indeterminate 2013
In March 2013, a Blockchain.info user ('key2') encountered a critical access failure on the platform's hosted wallet service shortly after their first Bitcoin p
Blockchain.info Android Wallet PIN-Only Setup Access Failure (2013)
Exchange custody
Indeterminate 2013
In June 2013, a user known as NeedChangeNow created a mobile Bitcoin wallet using Blockchain.info's Android application on a Samsung Galaxy S4 running Android 4
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Related archive views
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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