Part of the CustodyStress archive of observed Bitcoin custody incidents
2017 — Passphrase unavailable
Passphrase failures from 2017. The second major bull cycle produced the highest volume of passphrase-related failures in the archive, reflecting the growth of hardware wallet adoption among holders who set passphrases they later forgot.
58% of determinate cases from 2017 with this stress condition resulted in a blocked outcome — 6 points above the all-years average of 52% for this stress condition. This year accounts for 11% of all archive cases with this stress condition. The most common recovery path is password bruteforce.
Archive analysis — 25 cases
Outcomes
58% of determinate cases resulted in blocked access — 11 percentage points below the archive-wide average of 69%. 42% resulted in recovered access — above the archive average.
Documentation coverage
52% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
68% of cases involved software wallet, followed by exchange custody at 16%.
Recovery path
Password Bruteforce is the most documented recovery path (8 cases, 32% of subset).
Documentation
64% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
92% of cases carry a passphrase dependency dependency tag — the most common structural factor in this subset.
7
Blocked
0
Constrained
5
Survived
13
Indeterminate
58% of determinate cases resulted in blocked or constrained access.
25 observed cases
Blocked
7 (28%)
Survived
5 (20%)
Indeterminate
13 (52%)
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
Blockchain.info Account Lockout: Forgotten Password and Missing Recovery Phrase (2013 Wallet)
Exchange custody
A BitcoinTalk forum user identified as MARK 888 reported in October 2017 that they had lost access to a Blockchain.info wallet created around 2013. The user ret
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Forgotten Trezor PIN and Lost Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, a Bitcoin holder using a Trezor hardware wallet lost access to approximately $30,000 worth of Bitcoin after forgetting both the device PIN and the back
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
Hidden Line Feed Character Blocks Bitcoin Core Wallet Access
Software wallet
In February 2017, scutzi128 documented a Bitcoin Core wallet access failure on the Bitcoin Technical Support forum. The user had encrypted their wallet with a 2
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Teenager Locked Out of Blockchain.info Wallet After Password Change – No Seed Backup
Exchange custody
In late October 2017, a Russian Bitcoin user (forum username: see123123) discovered they could no longer access their Blockchain.info hosted wallet. The user ha
Bitcoin Core Passphrase Lost After 7-Year Hiatus — Forgotten 2011 Wallet
Software wallet
In August 2017, a Bitcoin Core user reported regaining access to a wallet installed on macOS that had remained untouched since 2011. Upon opening the wallet for
MultiBit 0.5.1 macOS: Password Recovery Hung, Seed Words Portable
Software wallet
In June 2017, a BitcoinTalk forum user identified as tomfoolery40 reported a custody access failure involving MultiBit version 0.5.1 on macOS 10.12.2. The user
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
BIP38 Paper Wallet Passphrase Lost — 0.7 BTC Inaccessible (2020)
Software wallet
A BitcoinTalk user (arkaraj) purchased approximately 0.7 BTC in 2017 and generated a paper wallet using bitaddress.org with BIP38 passphrase encryption. The use
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
More 2017 cases
2025 — Coercion
2013 — Passphrase unavailable
2015 — Vendor lockout
2024 — Coercion
2021 — Passphrase unavailable
2014 — Vendor lockout
2013 — Vendor lockout
2017 — Vendor lockout
2014 — Passphrase unavailable
2022 — Coercion
2019 — Vendor lockout
2018 — Vendor lockout
2017 — Device loss
2016 — Passphrase unavailable
2023 — Coercion
2017 — Seed phrase unavailable
2022 — Vendor lockout
2014 — Seed phrase unavailable
2015 — Passphrase unavailable
All cases
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