CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
Forgotten_passphrasePassphrase unavailable

Forgotten Passphrase — Passphrase unavailable

Cases where a forgotten passphrase was the specific trigger for a passphrase-unavailable stress condition. The passphrase existed but the holder could not recall it — distinct from passphrases never recorded or lost after recording.

104 cases in this intersection. 46% of determinate cases resulted in a blocked outcome and 43% in access survived. The most common recovery path is password bruteforce.

17
Blocked
4
Constrained
16
Survived
67
Indeterminate

57% of determinate cases resulted in blocked or constrained access.

104 observed cases
Blocked
17 (16%)
Constrained
4 (4%)
Survived
16 (15%)
Indeterminate
67 (64%)
MultiBit Classic Password Lock: Recovery Through Backup Key File Import
Software wallet
Survived 2018
A BitcoinTalk user (cluuze130) deposited Bitcoin into MultiBit Classic approximately one year before attempting withdrawal in February 2018. At the time of depo
BitcoinTalk User: Encrypted Wallet.dat Passphrase Lost, Recovery Deemed Infeasible
Software wallet
Indeterminate 2018
In January 2018, a BitcoinTalk forum user identified as moztec reported an access failure involving a wallet.dat file encrypted with Bitcoin Core. The user had
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
Indeterminate 2018
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
Indeterminate 2017
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Indeterminate 2017
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
Blocked 2017
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
Survived 2017
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
Survived 2017
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
Lost Electrum Wallet Password (2 BTC) – No Recovery Path Identified
Software wallet
Indeterminate 2016
In September 2016, a BitcoinTalk forum user with username Ashkaan posted a public bounty request seeking professional assistance to recover access to an Electru
Encrypted Wallet Recovery Without Passphrase: pywallet's Hard Limit
Software wallet
Indeterminate 2016
In April 2016, BitcoinTalk user sparkybtc posted about recovering cryptocurrency from a formatted hard drive containing Bitcoin CPU-mined around 2011 and Dogeco
Blockchain.info Wallet Password Loss: No Recovery Options — February 2016
Exchange custody
Indeterminate 2016
In February 2016, a BitcoinTalk user posted on behalf of a friend who had lost the password to a Blockchain.info hosted wallet. The friend retained only an iden
Online Wallet Password Lost Without Seed Phrase Backup
Exchange custody
Indeterminate 2016
In November 2017, a BitcoinTalk user (mattmaxx) discovered they had lost access to an online Bitcoin wallet created approximately one year earlier on a laptop t
Blockchain.info Double Encryption Password Lost: Unrecoverable Without Key
Exchange custody
Indeterminate 2015
In February 2015, a BitcoinTalk user identified as ltcgearscammed posted seeking help after losing access to Bitcoin stored in a Blockchain.info wallet secured
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
Blocked 2015
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
Forgotten Blockchain.info Password: Client-Side Encryption Locks €100 Bitcoin Permanently
Exchange custody
Blocked 2015
On September 17, 2015, a Blockchain.info user with the forum username Seporstia posted requesting help recovering access to a hosted wallet after forgetting the
Forgotten Bitcoin Core Passphrase: Third-Party Recovery Service Success — Community Skepticism
Software wallet
Constrained 2015
In July 2015, a BitcoinTalk user (bassride2) discovered that while they had meticulously backed up their Bitcoin Core wallet.dat file multiple times, they had f
Electrum Wallet Password Loss Without Seed Phrase Backup
Software wallet
Indeterminate 2015
In November 2015, a BitcoinTalk user created a password-protected Electrum software wallet for testing purposes and set a password they believed followed the pa
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
Blocked 2015
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Lost Blockchain.info iOS Wallet Password (2014) — Recovery Attempt via BTCRecover
Exchange custody
Indeterminate 2014
In December 2021, a BitcoinTalk user identified as Quix77 disclosed loss of access to a Blockchain.info wallet created in August 2014 via the iOS Blockchain app
Forgotten Blockchain.info Password: 0.22 BTC Trapped Behind AES Encryption
Exchange custody
Indeterminate 2014
On October 8, 2014, a BitcoinTalk forum user findftp described his friend's predicament: access lost to a Blockchain.info wallet containing 0.22 BTC due to a fo
Password Safe Crash Leaves Blockchain.info Wallet Inaccessible
Exchange custody
Indeterminate 2014
In January 2014, a BitcoinTalk user identified as StinkyS4L discovered that their Password Safe application had crashed, rendering all stored passwords inaccess
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
Constrained 2014
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
22.1 BTC Bitcoin-Qt Wallet Password Recovery via Community Brute Force (2014)
Software wallet
Survived 2014
In November 2014, a Bitcoin-Qt wallet containing 22.1 BTC became inaccessible when its owner forgot the passphrase. The owner had documented the password creati
Forgotten Password on Blockchain.info Web Wallet: 0.22 BTC Inaccessible
Exchange custody
Indeterminate 2014
In October 2014, a Bitcoin Forum user (findftp) sought technical assistance for a friend who had lost access to a Blockchain.info wallet containing 0.22 BTC (ap
Forgotten Blockchain.info Password: 0.22 BTC Recovery Attempt via Brute-Force
Exchange custody
Indeterminate 2014
In October 2014, a BitcoinTalk forum user (findftp) posted on behalf of a friend who had lost the password to a Blockchain.info web wallet containing 0.22 BTC (
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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