Part of the CustodyStress archive of observed Bitcoin custody incidents
Constrained
Cases where access was partially recovered, significantly delayed, or restored only with substantial difficulty or third-party dependence.
Constrained outcomes represent cases where access was partially restored, significantly delayed, or recovered only with third-party dependence. 69 cases in this archive have a constrained outcome — the majority involve exchange or institutional custody where some recovery path existed but was incomplete or time-limited.
0
Blocked
69
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
69 observed cases
Constrained
69 (100%)
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Blockchain.info Two-Factor Authentication Reset Declined — November 2014
Exchange custody
On November 15, 2014, a Blockchain.info user enabled two-factor authentication using Google Authenticator on an Android phone but failed to back up the QR code
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors Locked Out
Exchange custody
Mt. Gox operated as the dominant Bitcoin exchange in early 2014, processing over 70% of global Bitcoin transactions. On February 7, 2014, the platform abruptly
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors, 10-Year Recovery
Exchange custody
Mt. Gox operated as the world's primary Bitcoin exchange from 2006 onward, handling over 70% of global Bitcoin transaction volume at its peak. The platform func
Mt. Gox Withdrawal Crisis: levino's 347-Page Thread Documents SEPA Delays (April 2013)
Exchange custody
On April 18, 2013, BitcoinTalk user levino initiated a withdrawal of Euro proceeds from Mt. Gox, the world's largest Bitcoin exchange at that time. After 14 day
Bitfloor Exchange Closure March 2013: Banking Relationship Failure After Prior Hack
Exchange custody
Bitfloor, a US-based Bitcoin exchange, announced permanent closure on March 17, 2013, after its banking partner terminated the exchange's account without explan
Instawallet Hosted Wallet Shutdown After 2013 Security Breach: Partial User Reimbursement
Exchange custody
Instawallet, operated by French company Paymain (later Paymium), provided frictionless Bitcoin access during the early ecosystem's rapid expansion. The service
Noitev's Lost Electrum Password: 1.8–1.9 BTC Recovered via Brute-Force Attack
Software wallet
On April 8, 2013, BitcoinTalk user Noitev reported losing access to an Electrum wallet holding approximately 1.8–1.9 BTC due to a forgotten password. The wallet
Inputs.io Hack: 4,100 BTC Stolen, Partial Refunds October 2013
Exchange custody
Inputs.io was an Australian-hosted Bitcoin wallet service operated by a developer known as TradeFortress. On October 23, 2013, the platform suffered a security
Blockchain.info Access Blocked After Platform Software Update
Exchange custody
A Blockchain.info user experienced sudden access denial to their hosted wallet following a platform software update. The incident occurred in an era when web-ba
Bitcoinica Receivership: 98,000 BTC Lost Across Three Thefts and MtGox Collapse
Exchange custody
Bitcoinica, a Bitcoin margin trading platform incorporated as a New Zealand limited partnership and launched by Zhou Tong in September 2011, suffered a cascade
Tradehill Exchange Shutdown: Users Locked Out After Dwolla Payment Reversal
Exchange custody
Tradehill operated as one of Bitcoin's earliest and most prominent exchanges, second only to Mt. Gox in trading volume and user trust. On February 13, 2012, the
Bitomat.pl Exchange Loses 17,000 BTC to AWS Instance Restart
Exchange custody
Bitomat.pl operated as the third-largest Bitcoin exchange globally and the largest in Poland during the early 2011 cryptocurrency market. On July 26, 2011, the
GreenAddress User Locked Out by 2FA Requirement Despite Mnemonic Backup
Collaborative custody
A GreenAddress user transferred Bitcoin from Bitfinex to a GreenAddress multisig wallet, securing an encrypted backup of their recovery mnemonics using their Br
BTC-e Exchange Shutdown: Partial Recovery from Mining Pool Collapse
Software wallet
BTC-e, a major cryptocurrency exchange operating since 2011, was shut down by law enforcement in July 2017. The platform held significant user deposits, includi
Brazilian Court Orders Banks to Reopen Frozen Cryptocurrency Exchange Accounts
Exchange custody
A Brazilian court issued an order requiring banks to reopen cryptocurrency exchange accounts that had been frozen. The incident reflects a custody failure roote
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
Bitcoin Core Wallet Passphrase Lost: Professional Recovery at 20% Fee
Software wallet
A Bitcoin Core wallet owner lost access to their encrypted wallet.dat file after forgetting the passphrase used to protect it. The user attempted independent re
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