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Part of the CustodyStress archive of observed Bitcoin custody incidents
Cycle 4Exchange custody

Halving Cycle 4 (2021–2024) — Exchange custody

Exchange custody failures from Halving Cycle 4 (2021–2024). The FTX, Celsius, Voyager, and BlockFi collapses in 2022 constitute the largest single-cycle cluster of institutional custody failures in the archive's history.

39 cases in this intersection. 41% of determinate cases resulted in a blocked outcome and 5% in access survived. The most common recovery path is exchange support.

Archive analysis — 39 cases
Outcomes
41% of determinate cases resulted in blocked access — 28 percentage points below the archive-wide average of 69%. Only 5% resulted in recovered access — one of the lower survival rates in the archive. 55% resulted in constrained recovery.
Documentation coverage
44% of cases have indeterminate outcomes — higher than the archive average of 43%.
Primary stress condition
72% of cases involve vendor lockout. Passphrase unavailable accounts for a further 13%.
Recovery path
Exchange Support is the most documented recovery path (12 cases, 31% of subset). Of those with a determinate outcome, 86% resulted in recovered or constrained access.
Documentation
41% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
31% of cases involved large or very large holdings (10+ BTC).
9
Blocked
12
Constrained
1
Survived
17
Indeterminate

95% of determinate cases resulted in blocked or constrained access.

39 observed cases
Blocked
9 (23%)
Constrained
12 (31%)
Survived
1 (3%)
Indeterminate
17 (44%)
Blockchain.com Email Takeover and Account Lockout: Recovery Phrase Insufficient
Exchange custody
Indeterminate 2024
Osiris100 created a Blockchain wallet in 2014 and retained the welcome email and wallet ID. In 2017, a verification email arrived unsigned, followed by two logi
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
Blocked 2024
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.info Legacy Wallet Second Password Loss with Proprietary Mnemonic Incompatibility
Exchange custody
Indeterminate 2024
On December 17, 2024, a Bitcoin forum user discovered a Dropbox backup containing a 20-word mnemonic seed phrase and login credentials (email, password, wallet
Blockchain.com Wallet Inaccessible: Primary Password Works, Secondary Password Lost, Legacy Seed Incompatible
Exchange custody
Indeterminate 2024
In December 2024, a Bitcoin holder retrieved an encrypted wallet backup from Dropbox containing credentials for a Blockchain.info (now Blockchain.com) account o
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Indeterminate 2024
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Indeterminate 2024
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
BRD Wallet Access Loss: Incomplete Backup, Missing Seed Phrase
Exchange custody
Blocked 2024
MLNiemczyk2411 created a BRD wallet several years before November 2024 but neglected to properly document the recovery materials. During wallet initialization,
Blockchain.com Legacy Wallet Lockout: Recovery Phrase Insufficient Without Original Email
Exchange custody
Blocked 2024
In 2014, delfastTions created a wallet on Blockchain.info and retained the 17-word recovery passphrase—the standard recovery mechanism of that era. Years later,
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Indeterminate 2024
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
Igor Lermakov Kidnapped in Bali, Coerced to Transfer $200K Cryptocurrency
Exchange custody
Blocked 2024
Igor Lermakov, a Ukrainian national residing in Bali, Indonesia, was ambushed on a roadway in December 2024 by a four-person Russian organized crime gang. After
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
Indeterminate 2023
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
Indeterminate 2023
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
GDAC Exchange Security Breach: $13M Cryptocurrency Theft, April 2023
Exchange custody
Constrained 2023
On April 9–10, 2023, GDAC, a South Korean cryptocurrency exchange, discovered a security breach affecting its hot wallet infrastructure. Attackers transferred a
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
Indeterminate 2022
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Lost Seed Phrase and 2FA Access on Coinbase Commerce Self-Custody Wallet
Exchange custody
Indeterminate 2022
In December 2022, a Coinbase Commerce user (cryptoask2022) encountered a cascading custody failure after losing access to their self-managed wallet. The user re
Legacy Blockchain.com Wallet Inaccessible: Private Keys Don't Match Funded Address
Exchange custody
Blocked 2022
In November 2022, a user (Gemwolf) discovered an old hard drive containing a wallet.dat file and notes from his 2012 Bitcoin experimentation period. Mining acti
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Blocked 2022
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Celsius Network Freezes All Withdrawals: 1.7 Million Users Locked Out
Exchange custody
Constrained 2022
Celsius Network, a cryptocurrency lending platform founded by Alex Mashinsky, abruptly froze all customer withdrawals, swaps, and transfers on June 12, 2022, wi
Voyager Digital Freeze: 3.5M Users, $650M Loan Default, Chapter 11
Exchange custody
Constrained 2022
Voyager Digital, a cryptocurrency broker serving over 3.5 million active users, suspended all trading and withdrawals on July 1, 2022. The collapse followed a $
FTX Exchange Collapse Freezes 1+ Million Customer Accounts — November 2022
Exchange custody
Constrained 2022
FTX, founded in 2019 by Sam Bankman-Fried, was valued at $32 billion at its peak and operated as one of the world's largest cryptocurrency exchanges. On Novembe
Remy St Felix Multi-State Bitcoin Home Invasion Ring — 11 Victims, $3.5M, 2022–2023
Exchange custody
Blocked 2022
Between late 2020 and July 2023, a criminal organisation led by Remy Ra St Felix, 25, of West Palm Beach Florida conducted a systematic campaign of SIM-swap fra
Deribit $28M Hot Wallet Compromise — November 2022 — No Client Loss
Exchange custody
Constrained 2022
On November 1, 2022, Deribit, a leading cryptocurrency derivatives exchange specializing in Bitcoin and Ethereum options, discovered that its hot wallet had bee
LCX Hot Wallet Compromised: $6.8M Stolen, $1.3M Recovered Through Blockchain Tracing
Exchange custody
Constrained 2022
On January 9, 2022, LCX, a Liechtenstein-based cryptocurrency exchange operating under Financial Market Authority licensing, discovered that one of its hot wall
Genesis Global Capital Freezes $900M in Gemini Earn Bitcoin — Retail Users Locked Out
Exchange custody
Constrained 2022
Throughout 2022, Genesis Global Capital—the cryptocurrency lending subsidiary of Digital Currency Group—accumulated exposure to failing counterparties and deter
BlockFi Chapter 11: 100,000+ Creditors, $355M Crypto Frozen After FTX Collapse
Exchange custody
Constrained 2022
BlockFi, a centralized lending platform that accepted customer deposits of Bitcoin and other cryptocurrencies, announced a withdrawal halt on November 10, 2022,
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.