Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020) — Vendor lockout
Exchange failures from Halving Cycle 3 (2017–2020). The post-2017 bull cycle produced a surge of new exchange users, followed by a wave of closures in the 2018–2019 bear market. QuadrigaCX — where the founder died holding sole custody — is the defining institutional failure of this cycle.
54 cases in this intersection. 59% of determinate cases resulted in a blocked outcome and 3% in access survived. The most common recovery path is exchange support.
22
Blocked
14
Constrained
1
Survived
17
Indeterminate
97% of determinate cases resulted in blocked or constrained access.
54 observed cases
Blocked
22 (41%)
Constrained
14 (26%)
Survived
1 (2%)
Indeterminate
17 (31%)
Blockchain.com Wallet Zero Balance: Seed Phrase and Backup File Present, Funds Inaccessible
Exchange custody
In late 2015, the user rory4ever created a Bitcoin wallet using Blockchain.info (the platform's name before rebranding to Blockchain.com) and deposited approxim
BitGrail Exchange Collapse: 17 Million NANO Stolen, 230,000 Users Frozen
Exchange custody
BitGrail, an Italian cryptocurrency exchange, announced on February 8, 2018 that approximately 17 million NANO tokens—valued at roughly $170 million at the time
Bitfinex Fiat Withdrawal Freeze: Crypto Capital Processing Delays October–November 2018
Exchange custody
Bitfinex paused fiat deposits in October 2018 and announced implementation of a new deposit system. The exchange had been routing USD withdrawals through Crypto
Blockchain.info Wallet Access Lost After Signup—Recovery Phrase Known
Exchange custody
On March 16, 2018, a user with the handle ilovegambling created a new Blockchain.info wallet to receive Bitcoin from an online betting platform. The user record
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Cointed GmbH Exchange Collapse: Austria, 2018 — Customer Funds Disappeared
Exchange custody
Cointed GmbH, founded in 2016 in Kufstein, Austria, operated as a regional cryptocurrency powerhouse: a custodial exchange, mining operation, and operator of on
Coincheck Exchange Hack: 523 Million NEM Stolen, User Withdrawals Frozen
Exchange custody
On January 26, 2018, Coincheck, a Tokyo-based cryptocurrency exchange, discovered that attackers had stolen approximately 523 million NEM tokens valued at $530
Coinrail Exchange Hack — $40 Million Altcoin Loss, Partial Recovery
Exchange custody
On June 10, 2018, Coinrail, a South Korean cryptocurrency exchange, publicly confirmed a security breach affecting its hot wallet infrastructure. Attackers gain
MapleChange Exit Scam: 919 Bitcoin Lost, CEO Identified as Glad Poenaru
Exchange custody
MapleChange, a small Canadian cryptocurrency exchange, announced on October 28, 2018 that it had suffered a catastrophic hack. According to the exchange's Twitt
Bithumb $31 Million Hack — June 2018 Withdrawal Suspension
Exchange custody
Bithumb, one of South Korea's dominant cryptocurrency exchanges handling billions in daily trading volume, discovered a security breach on June 19, 2018. Intern
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
7 BTC Lost After Address Disappearance on Blockchain.info Web Wallet
Exchange custody
In August 2017, a BitcoinTalk forum user reported a significant loss involving approximately 7 BTC stored on Blockchain.info. The user had migrated from Bitcoin
Yapizon Exchange Hack (April 2017): 3,831 BTC Stolen, Socialised Loss Model Applied to All Users
Exchange custody
On April 22, 2017, Yapizon, a South Korean cryptocurrency exchange, suffered a security breach resulting in the theft of 3,831 BTC—approximately 37% of the exch
Youbit Exchange Bankruptcy: Second Hack Triggers 75% Fund Recovery Limit
Exchange custody
Youbit, operated by South Korean firm Yapian, experienced two significant security breaches during 2017. The first attack in April 2017 compromised approximatel
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
Institutional lockout — exchange custody (2017)
Exchange custody
Between 2014 and 2015, the user created cryptocurrency accounts on blockchain.info and retained the mnemonic seed phrases. By December 2017, the user attempted
Kraken Account 2FA Lockout: Support Vanished After ID Verification
Exchange custody
In September 2017, a Kraken user (z1926) enabled two-factor authentication on their exchange account but encountered a system malfunction during the process. Th
Blockchain.info Legacy Wallet Lockout: 17-Word Phrase Incompatible With Recovery Tool
Exchange custody
Between November and December 2017, multiple Blockchain.info users discovered they could not access legacy wallets created years earlier, despite possessing com
Blockchain.info Wallet Access Blocked by Lost Wallet ID Despite Valid Recovery Phrase
Exchange custody
In December 2017, a Bitcoin holder discovered that custody of funds deposited in a Blockchain.info wallet created in early 2013 had become inaccessible despite
Blockchain.info Legacy Wallet Access Failure: 17-Word Recovery Phrase Incompatibility
Exchange custody
Beginning in late November 2017, multiple users including Ople, nwankwotech, and Boldos reported simultaneous access failures to Blockchain.info wallets created
Browse by halving cycle and stress
Halving Cycle 4 (2021–2024) — Vendor lockout
Halving Cycle 4 (2021–2024) — Seed phrase unavailable
Halving Cycle 4 (2021–2024) — Passphrase unavailable
Halving Cycle 4 (2021–2024) — Device loss
Halving Cycle 4 (2021–2024) — Coercion
Halving Cycle 3 (2017–2020) — Passphrase unavailable
Halving Cycle 3 (2017–2020) — Seed phrase unavailable
Halving Cycle 3 (2017–2020) — Device loss
Halving Cycle 3 (2017–2020) — Coercion
Halving Cycle 2 (2013–2016) — Passphrase unavailable
Halving Cycle 2 (2013–2016) — Seed phrase unavailable
Halving Cycle 2 (2013–2016) — Vendor lockout
Halving Cycle 2 (2013–2016) — Device loss
Halving Cycle 1 (2009–2012) — Seed phrase unavailable
Halving Cycle 1 (2009–2012) — Passphrase unavailable
Halving Cycle 1 (2009–2012) — Vendor lockout
Halving Cycle 1 (2009–2012) — Device loss
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