Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020) — Software wallet
Software wallet failures from Halving Cycle 3 (2017–2020). The largest cohort of new Bitcoin holders yet encountered passphrase and seed phrase failures after acquiring via mobile wallets during the 2017 cycle.
97 cases in this intersection. 70% of determinate cases resulted in a blocked outcome and 30% in access survived. The most common recovery path is no path available.
26
Blocked
0
Constrained
11
Survived
60
Indeterminate
70% of determinate cases resulted in blocked or constrained access.
97 observed cases
Blocked
26 (27%)
Survived
11 (11%)
Indeterminate
60 (62%)
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Homeland Security Bitcoin Seizure: Unencrypted Seed Phrase Discovered During Search
Software wallet
BurtW, a BitcoinTalk forum user, revealed in April 2017 that he had been arrested and that Homeland Security conducted searches of both his home and office. Dur
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
Hidden Line Feed Character Blocks Bitcoin Core Wallet Access
Software wallet
In February 2017, scutzi128 documented a Bitcoin Core wallet access failure on the Bitcoin Technical Support forum. The user had encrypted their wallet with a 2
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
Corrupted 2013 wallet.dat Recovery via Community-Guided Disk Scanning
Software wallet
In December 2017, a macOS Bitcoin Core user attempted to restore access to two wallet.dat files created in late 2013. The user had downloaded a contemporary ver
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Bitcoin Core Passphrase Lost After 7-Year Hiatus — Forgotten 2011 Wallet
Software wallet
In August 2017, a Bitcoin Core user reported regaining access to a wallet installed on macOS that had remained untouched since 2011. Upon opening the wallet for
Bitcoin Core wallet.dat Corruption: Encrypted Wallet Unlock Failure
Software wallet
On July 27, 2017, forum user Houdini7 reported that their Bitcoin Core wallet, which had been active for approximately two days, began displaying a critical err
Lost Bitcoin on Offline IDE Drive: 2010 Purchase, 7-Year Gap, Unknown Recovery
Software wallet
Sara Smit posted to a Bitcoin forum on December 17, 2017, describing a custody failure spanning approximately seven years. She reported purchasing Bitcoin in 20
MultiBit 0.5.1 macOS: Password Recovery Hung, Seed Words Portable
Software wallet
In June 2017, a BitcoinTalk forum user identified as tomfoolery40 reported a custody access failure involving MultiBit version 0.5.1 on macOS 10.12.2. The user
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
Accidental Wallet.dat Deletion on Mac SSD — Unrecoverable Bitcoin Loss
Software wallet
On November 2, 2017, a Bitcoin user identified as chrisf199 posted on BitcoinTalk seeking professional help to recover a wallet.dat file they had accidentally d
BIP38 Paper Wallet Passphrase Lost — 0.7 BTC Inaccessible (2020)
Software wallet
A BitcoinTalk user (arkaraj) purchased approximately 0.7 BTC in 2017 and generated a paper wallet using bitaddress.org with BIP38 passphrase encryption. The use
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Browse by halving cycle and custody type
Halving Cycle 4 (2021–2024) — Exchange custody
Halving Cycle 4 (2021–2024) — Hardware wallet (single key)
Halving Cycle 4 (2021–2024) — Software wallet
Halving Cycle 3 (2017–2020) — Exchange custody
Halving Cycle 3 (2017–2020) — Hardware wallet (single key)
Halving Cycle 2 (2013–2016) — Software wallet
Halving Cycle 2 (2013–2016) — Exchange custody
Halving Cycle 1 (2009–2012) — Software wallet
Halving Cycle 1 (2009–2012) — Exchange custody
All cases
Translate