Part of the CustodyStress archive of observed Bitcoin custody incidents
Partial Documentation — Passphrase unavailable
Cases where partial documentation existed at the time of a passphrase failure. Partial documentation — typically a seed phrase without the passphrase, or instructions without the key credentials — was insufficient to restore access.
172 cases in this intersection. 58% of determinate cases resulted in a blocked outcome and 35% in access survived. The most common recovery path is password bruteforce.
28
Blocked
3
Constrained
17
Survived
124
Indeterminate
65% of determinate cases resulted in blocked or constrained access.
172 observed cases
Blocked
28 (16%)
Constrained
3 (2%)
Survived
17 (10%)
Indeterminate
124 (72%)
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Forgotten Password on Blockchain.info Web Wallet: 0.22 BTC Inaccessible
Exchange custody
In October 2014, a Bitcoin Forum user (findftp) sought technical assistance for a friend who had lost access to a Blockchain.info wallet containing 0.22 BTC (ap
Forgotten Blockchain.info Password: 0.22 BTC Recovery Attempt via Brute-Force
Exchange custody
In October 2014, a BitcoinTalk forum user (findftp) posted on behalf of a friend who had lost the password to a Blockchain.info web wallet containing 0.22 BTC (
Blockchain.com 2014 Hosted Wallet: Password and Seed Phrase Loss
Exchange custody
A Blockchain.com customer acquired approximately 0.5 BTC in 2014 using the platform's hosted wallet service. Over the years, the original password and recovery
Forgotten Password on Blockchain.info: 0.22 BTC Access Lost, Brute-Force Recovery Attempted
Exchange custody
In October 2014, a BitcoinTalk forum user reported that their friend had become locked out of a blockchain.info wallet containing 0.22 BTC after forgetting the
Passphrase unavailable — Bitcoin-Qt (2013)
Software wallet
In November 2013, BitcoinTalk user eric89 reported a custody failure involving a Litecoin wallet mined in April 2013. The user had encrypted the wallet using Li
Passphrase unavailable — software wallet (2013)
Software wallet
On February 5, 2014, BitcoinTalk user repukken posted in the encrypted wallet recovery thread seeking help to brute-force access to a Dogecoin wallet after forg
Dogecoin Wallet Passphrase Mismatch: 50,000 DOGE Inaccessible Despite Documentation
Software wallet
On December 27, 2013, a BitcoinTalk user named Alohaboy posted seeking help recovering access to a Dogecoin wallet. The user had documented their passphrase ('d
13.8 BTC Lost to Forgotten Wallet.dat Password: DIY and Professional Recovery Attempts
Software wallet
A Bitcoin user created an encrypted Bitcoin Core wallet in 2013 containing 13.8 BTC. The passphrase was forgotten, rendering the wallet inaccessible. In Septemb
TrueCrypt Volume Corruption Across All Backups: Wallet Recovery Attempt
Software wallet
In 2011, a Bitcoin user created two TrueCrypt encrypted containers on Windows 7: one holding wallet.dat, the second holding unimportant files as a control. Afte
BitcoinTalk User RTQ1154 Locks 78 BTC Behind Mistyped Wallet Password
Software wallet
In June 2013, a BitcoinTalk forum user identifying as RTQ1154 posted in a community thread titled 'Let's add up the KNOWN lost bitcoins' describing a custody lo
Passphrase unavailable — Bitcoin-Qt (2013)
Software wallet
In April 2013, a BitcoinTalk user identified as 'veryveryinteresting' posted in topic 85495, the community's primary encrypted wallet recovery thread, describin
BitcoinTalk User 'Liquid': 30 BTC Inaccessible Due to Forgotten Bitcoin-Qt Encryption Password
Software wallet
In June 2013, a BitcoinTalk forum user operating under the handle 'Liquid' posted in the encrypted wallet recovery thread (topic 85495) describing an inaccessib
Hidden wallet discovered — Bitcoin-Qt (2013)
Software wallet
In November 2013, BitcoinTalk user nobbie discovered that Bitcoin-Qt's wallet encryption feature had been activated, locking access to the wallet with a passwor
Passphrase unavailable — Bitcoin-Qt (2013)
Software wallet
In April 2013, a BitcoinTalk user identified as 'legitnick' posted in topic 85495, the primary community support thread for locked wallet recovery during the 20
Feathercoin Desktop Wallet Encryption: Community Recovery Estimate vs. Actual Search Space (Nov 2013)
Software wallet
On 30 November 2013, BitcoinTalk user 'user0244' posted in the encrypted wallet recovery thread seeking assistance with a locked Feathercoin wallet. The user co
Ecurb123: Encrypted Bitcoin-Qt Wallet on Ubuntu, Passphrase Lost, Recovery Blocked by Configuration Barriers
Software wallet
In December 2013, BitcoinTalk user Ecurb123 posted in the encrypted wallet recovery thread describing a locked Bitcoin-Qt wallet on Ubuntu Linux. The user had s
Passphrase unavailable — software wallet (2013)
Software wallet
In December 2013, BitcoinTalk user goldbishop posted in the encrypted wallet recovery forum that two altcoin wallets—one holding Protoshares (PTS) and another h
Passphrase unavailable — software wallet (2013)
Software wallet
On December 26, 2013, BitcoinTalk Senior Member mackminer posted in the encrypted wallet recovery forum describing a locked Bitcoin wallet protected by a multi-
Coinbase Paper Wallet Private Key Lost Before Printing—4.5 BTC Inaccessible
Software wallet
In December 2013, a Bitcoin newcomer attempted to move funds to a Coinbase-hosted paper wallet generator. The user copied and pasted the private key first, but
2013 Blockchain.info AES-Encrypted Wallet: Password Lost, Recovery Tooling Exhausted
Exchange custody
In March 2013, during a two-month personal mining experiment, a user registered a wallet on blockchain.info and received an AES-encrypted backup file via email
Forgotten Passphrase Locks Desktop Wallet for 8 Years; btcrecover Enables Recovery
Software wallet
In 2013, this individual created a Bitcoin wallet using desktop software, securing it with a passphrase. The holder subsequently lost memory of that passphrase
BitcoinTalk User syuyu Locked Out of Wallet With ~32-Character Passphrase (January 2014)
Software wallet
In January 2014, a BitcoinTalk user known as 'syuyu' posted in an encrypted wallet recovery thread describing a locked software wallet they could no longer acce
1990 BTC Forgotten Passphrase: Pakistani Investor's Failed Recovery Attempts (2013)
Software wallet
In November 2013, a BitcoinTalk forum user identified as 'Britman' disclosed a significant custody failure affecting 1990 BTC accumulated throughout 2012 at pri
Blockchain.info 2013–2014 Wallet Access Failure: Encrypted Files, Lost Password, Functional Recovery Phrase
Exchange custody
User 'marvin42' created Bitcoin wallets via blockchain.info in 2013 or 2014 and retained two AES-encrypted backup files dated 28 February 2014 and 22 April 2013
Browse by documentation and stress
Partial Documentation — Seed phrase unavailable
Present and Interpretable — Vendor lockout
Partial Documentation — Device loss
Partial Documentation — Vendor lockout
Present and Interpretable — Coercion
Partial Documentation — Coercion
Present and Interpretable — Passphrase unavailable
Present and Interpretable — Seed phrase unavailable
Partial Documentation — Owner death
Present and Interpretable — Device loss
Present but Ambiguous — Passphrase unavailable
Partial Documentation — Legal or authority constraint
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