Part of the CustodyStress archive of observed Bitcoin custody incidents
Partial Documentation
Cases where some documentation existed but was insufficient to complete recovery on its own.
Partial documentation — insufficient to complete recovery on its own — characterises 555 cases in this archive. A 77% blocked rate among determinate cases reflects that incomplete documentation provides only marginal protection against access failure.
161
Blocked
14
Constrained
34
Survived
346
Indeterminate
84% of determinate cases resulted in blocked or constrained access.
555 observed cases
Blocked
161 (29%)
Constrained
14 (3%)
Survived
34 (6%)
Indeterminate
346 (62%)
Corrupted 2011 Bitcoin Mining Wallet: File Recovery Attempted but Balance Unverifiable
Software wallet
In September 2018, a Bitcoin forum user discovered an old wallet.dat file originating from 2011 Bitcoin mining activity on his original hard drive. After a frie
Blockchain.info Wallet Access Lost After Signup—Recovery Phrase Known
Exchange custody
On March 16, 2018, a user with the handle ilovegambling created a new Blockchain.info wallet to receive Bitcoin from an online betting platform. The user record
College-Era Bitcoin Miner: Wallet.dat Recovered, But Addresses Empty
Software wallet
In early 2018, a Bitcoin Forum user identified as cdcine sought help recovering Bitcoin he had mined during his college years using Bitcoin Core version 0.3.23,
4 BTC Inaccessible in BIP38-Encrypted Paper Wallet After Passphrase Loss
Software wallet
In February 2018, a Bitcoin holder discovered that access to 4 BTC distributed across three BIP38-encrypted paper wallet addresses had become impossible due to
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Lost Final Word of Ledger Nano S 24-Word Seed: 110,000 Dogecoin Case
Hardware wallet (single key)
On March 8, 2018, a BitcoinTalk forum user identified as Ma1k reported losing the 24th word of a Ledger Nano S BIP39 recovery seed phrase. The loss occurred aft
Bitcoin Knots Wallet Access Lost After SSD Migration: wallet.dat Location Mismatch
Software wallet
In May 2018, an inexperienced Bitcoin user (mortamuerte) initiated blockchain synchronization using Bitcoin Knots, a Bitcoin Core fork, on a laptop SSD. Partway
Bitcoin Core Wallet Passphrase Rejected: $400 USD Inaccessible
Software wallet
In September 2018, a Bitcoin Core user reported being locked out of their encrypted software wallet containing approximately $400 USD in Bitcoin. The wallet had
Electrum Wallet Lost to Laptop Hardware Failure: No Seed Phrase Backup
Software wallet
On October 12, 2018, a BitcoinTalk forum user identified as Chabole007 reported losing access to an Electrum software wallet after their laptop experienced hard
Recovered 12-Word Seed Phrase but Balance Shows Zero: Imported Address Problem
Software wallet
In September 2018, a Bitcoin holder attempted to recover wallet access after forgetting which software they had originally used. They obtained a 12-word recover
MultiBit Classic Password Lock: Recovery Through Backup Key File Import
Software wallet
A BitcoinTalk user (cluuze130) deposited Bitcoin into MultiBit Classic approximately one year before attempting withdrawal in February 2018. At the time of depo
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
Mobile Wallet Loss: Phone Format Destroys All Recovery Credentials
Exchange custody
On April 22, 2018, BitcoinTalk forum user Calypso_Dame reported a critical custody access failure resulting from a mobile phone format operation. The user had r
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Mycelium Bitcoin Access Loss: PIN Change and Seed Phrase Recovery Confusion
Software wallet
In November 2017, a Mycelium wallet user (AdunToridas) encountered a critical access loss incident after routine account maintenance. The user had created a Myc
Armory Paper Backup Recovery Displays Zero Balance Despite Correct Restoration
Software wallet
In November 2017, user xTwin25 initiated recovery of Bitcoin holdings stored in Armory, a desktop software wallet. The user possessed a paper backup containing
7 BTC Lost After Address Disappearance on Blockchain.info Web Wallet
Exchange custody
In August 2017, a BitcoinTalk forum user reported a significant loss involving approximately 7 BTC stored on Blockchain.info. The user had migrated from Bitcoin
Lost Android Wallet.dat After Device Wipe and Lending — No Backup
Software wallet
In December 2017, a BitcoinTalk user identified as dandyret described losing access to a Bitcoin wallet stored on an Android phone. The user had wiped the devic
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Bitcoin Core Wallet Database Lost After Disk-Full Error — Recovery Unknown
Software wallet
In November 2017, a Bitcoin Core user encountered a critical custody failure after receiving a 'no more free disk space' error notification while attempting to
Documentation status