CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Partial Documentation

Cases where some documentation existed but was insufficient to complete recovery on its own.

Partial documentation — insufficient to complete recovery on its own — characterises 555 cases in this archive. A 77% blocked rate among determinate cases reflects that incomplete documentation provides only marginal protection against access failure.

161
Blocked
14
Constrained
34
Survived
346
Indeterminate

84% of determinate cases resulted in blocked or constrained access.

555 observed cases
Blocked
161 (29%)
Constrained
14 (3%)
Survived
34 (6%)
Indeterminate
346 (62%)
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
Indeterminate 2017
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
Survived 2017
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
Indeterminate 2017
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
Non-Standard Recovery Phrase Recovery: Blockchain.info 2013 Wallet with Double Encryption
Exchange custody
Survived 2017
In June 2017, a user attempted to recover Bitcoin stored in a blockchain.info wallet opened in December 2013, approximately four years prior. Access to the acco
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
Indeterminate 2017
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Blocked 2017
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
Indeterminate 2017
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
Blocked 2017
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Institutional lockout — exchange custody (2017)
Exchange custody
Indeterminate 2017
Between 2014 and 2015, the user created cryptocurrency accounts on blockchain.info and retained the mnemonic seed phrases. By December 2017, the user attempted
Hive Wallet Litecoin Loss: 12-Word Seed Phrase Never Documented
Software wallet
Indeterminate 2017
PentagonPinnacle purchased litecoins several years before May 2017 and installed them in a Hive Wallet application on an iPad. At the time of wallet creation, t
Kraken Account 2FA Lockout: Support Vanished After ID Verification
Exchange custody
Indeterminate 2017
In September 2017, a Kraken user (z1926) enabled two-factor authentication on their exchange account but encountered a system malfunction during the process. Th
Blockchain.info Wallet Access Blocked by Lost Wallet ID Despite Valid Recovery Phrase
Exchange custody
Indeterminate 2017
In December 2017, a Bitcoin holder discovered that custody of funds deposited in a Blockchain.info wallet created in early 2013 had become inaccessible despite
Blockchain.info Hosted Wallet Recovery Attempt: Partial Password, No Seed Backup
Exchange custody
Indeterminate 2017
In October 2017, a BitcoinTalk user identified as Parodium reported being locked out of a blockchain.info wallet created years earlier. The user retained email
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
Indeterminate 2017
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
Blockchain.info Legacy Wallet Upgrade Failure: Lost Access Without Seed Phrase
Exchange custody
Indeterminate 2017
In November 2017, a Blockchain.info user (jameslewis123) discovered that wallets created in 2014–2015 could no longer be accessed after an extended dormancy per
Early Bitcoin Investor Dies by Suicide — Estate Inaccessible Without Passphrase
Software wallet
Indeterminate 2017
During Bitcoin's December 2017 bull run, an anonymous Reddit user disclosed that their brother-in-law — an early Bitcoin investor with substantial holdings — ha
WEX.nz US Citizen Lockout: Recovered Funds Inaccessible Due to Geographic Verification Bar
Exchange custody
Blocked 2017
Following the July 2017 FBI seizure of BTC-e exchange assets, the platform's successor WEX.nz announced recovery of 55% of client Bitcoin holdings, with plans t
32 BTC Lost to Windows Reinstall: Wallet.dat Overwritten, Recovery Uncertain
Software wallet
Indeterminate 2017
In June 2017, forum user morbius55 discovered that approximately 32 BTC—valued at roughly $84,000 USD at the time—had become inaccessible after reinstalling Win
Bitcoin-qt wallet.dat Corruption: Passphrase Known, File Unrecoverable
Software wallet
Indeterminate 2017
A BitcoinTalk user identified as 'lolika' posted a recovery request on December 1, 2017, describing a corrupted Bitcoin Core wallet.dat file created between 201
Blockchain.info Account Lockout: Forgotten Password and Missing Recovery Phrase (2013 Wallet)
Exchange custody
Indeterminate 2017
A BitcoinTalk forum user identified as MARK 888 reported in October 2017 that they had lost access to a Blockchain.info wallet created around 2013. The user ret
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
Indeterminate 2017
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Homeland Security Bitcoin Seizure: Unencrypted Seed Phrase Discovered During Search
Software wallet
Blocked 2017
BurtW, a BitcoinTalk forum user, revealed in April 2017 that he had been arrested and that Homeland Security conducted searches of both his home and office. Dur
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
Indeterminate 2017
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Indeterminate 2017
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
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Documentation status
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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