Part of the CustodyStress archive of observed Bitcoin custody incidents
Partial Documentation
Cases where some documentation existed but was insufficient to complete recovery on its own.
Partial documentation — insufficient to complete recovery on its own — characterises 555 cases in this archive. A 77% blocked rate among determinate cases reflects that incomplete documentation provides only marginal protection against access failure.
161
Blocked
14
Constrained
34
Survived
346
Indeterminate
84% of determinate cases resulted in blocked or constrained access.
555 observed cases
Blocked
161 (29%)
Constrained
14 (3%)
Survived
34 (6%)
Indeterminate
346 (62%)
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
170 BTC Passphrase Lockout: Year-Long Inaccessibility Resolved by Memory Recovery
Software wallet
In early 2011, an investor acquired approximately 170 BTC at roughly $10 per coin, storing the funds in Bitcoin-Qt, the primary self-custody software wallet ava
Bitcoin in Cold Storage Lost Permanently Due to Owner Death
Hardware wallet (single key)
Forum discussions document a recurring custody failure: individuals who held Bitcoin in self-managed cold storage wallets died without sharing access informatio
Widow Seeks Bitcoin Recovery After Husband's Death—Documentation Incomplete
Unknown custody system
A widow contacted the Bitcoin community forum following her husband's sudden and unexpected death. She had discovered a list of usernames and passwords he maint
Father Compromises Trezor Seed Phrase via Phishing Site—Permanent Loss
Hardware wallet (single key)
A father received a Trezor hardware wallet from his son as an upgrade from Coinbase exchange custody, where the son had experienced multiple password compromise
BlockTrail Wallet Recovery Blocked: Paper Backup Orphaned After Service Discontinuation
Multisig (self-managed)
A Bitcoin holder discovered a printed paper backup from BlockTrail, a non-custodial wallet service that used 2-of-3 multisig and hierarchical deterministic key
South African Investor Tortured and Coerced Into Cryptocurrency Transfer
Hardware wallet (single key)
A South African investor holding approximately 100,000 in cryptocurrency in self-custody became the target of a violent attack. The attacker employed torture an
Hundreds Trapped in Abandoned Armory Wallet: Discovery, Synchronization Failure, and Community Recovery
Software wallet
A Bitcoin newcomer discovered Armory listed as a recommended wallet on Bitcoin.com. Based on the platform's search ranking and apparent endorsement, the user do
3000 BTC Mined on Pentium 3: Multiple Reformatted Drives, Wallet Location Unknown
Software wallet
During Bitcoin's early years, this user established mining operations on a Pentium 3 computer and accumulated approximately 3000 BTC before ceasing work as netw
Seed Phrase and Wallet Password Lost in Personal Journal
Software wallet
A Bitcoin holder maintained a split custody arrangement, allocating approximately half their stack to a custodial exchange and the remainder to self-custody. Th
Unverified Wallet File Recovery After Drive Format: 2010 GPU-Mined Bitcoin
Software wallet
In 2010, during Bitcoin's GPU-mining era, the user mined a small quantity of Bitcoin on a desktop computer. Years later, the user deleted the wallet.dat file an
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
BlueWallet Password Lock Prevents Seed Phrase Restoration
Software wallet
A BlueWallet user set a password to protect their wallet, then forgot it. Standard custody protocol suggested the recovery seed phrase—held safely in written fo
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
Trezor Hardware Wallet: Passphrase Forgotten, Recovery Seed Insufficient
Hardware wallet with passphrase
A Bitcoin holder configured a Trezor hardware wallet using both a 24-word recovery seed and an optional passphrase feature for additional security. When returni
MultiBit USB Wallet: 1 BTC Unspendable After Metadata Loss During Data Recovery
Software wallet
A Bitcoin user created a new address in MultiBit version 0.5.18, a desktop software wallet popular in the early-to-mid 2010s, and transferred 1 BTC to it. The w
Mycelium Wallet Uninstalled During Device Reset Without Seed Phrase Export
Software wallet
A user stored Bitcoin in Mycelium, a mobile wallet application for Android. The device developed malware infections requiring routine maintenance and factory re
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
Electrum 2-of-3 Multisig Wallet Lost: Recovery With 2 of 3 Private Keys
Multisig (self-managed)
In August 2019, a Bitcoin holder created a 2-of-3 multisig wallet using Electrum and transferred funds to it. The user subsequently lost access to the Electrum
British Columbia Home Invasion: $1.6M Bitcoin Forced Transfer Under Duress
Hardware wallet (single key)
In British Columbia, a couple fell victim to a targeted home invasion in which three attackers entered their residence and subjected them to a 13-hour ordeal. D
Armory Wallet Sync Failure: 2 BTC Recovered Through Manual Key Export
Software wallet
A user transferred 2 BTC from Coinbase to a self-hosted Armory wallet in multiple transactions approximately three years before attempting recovery. Both a pape
Intestate Bitcoin Mining Estate: Hard Drives Held by Son, Flash Drives by Sister, No Passwords
Software wallet
In February 2020, a man in his 50s lost his father to COVID-19. The father, in his 80s, had been actively involved in Bitcoin mining—a shared technical interest
Major Bitcoin Holder Recovers 58,915 BTC After 7-Year Access Loss
Software wallet
A Bitcoin holder with substantial holdings lost access to their wallet containing 58,915 BTC approximately 7 years prior to recovery. The loss was caused by a s
2 Bitcoin Recovered from Deceased Relative's Coinbase Account After Six Years
Exchange custody
In early 2024, an inheritor searching a deceased relative's email discovered a Coinbase purchase receipt dated three days before the relative's death in 2018. T
Bitcoin-Qt Wallet Recovery for Israel Supreme Court Legal Proceedings
Software wallet
Roy Arav, an Israeli citizen, sued his bank in 2018 over its refusal to process cryptocurrency-related transfers. He won in Israel's District Court in February
Documentation status