CustodyStress
Archive › Documentation status › Partial Documentation
Part of the CustodyStress archive of observed Bitcoin custody incidents

Partial Documentation

Cases where some documentation existed but was insufficient to complete recovery on its own.

Partial documentation — insufficient to complete recovery on its own — characterises 555 cases in this archive. A 77% blocked rate among determinate cases reflects that incomplete documentation provides only marginal protection against access failure.

161
Blocked
14
Constrained
34
Survived
346
Indeterminate

84% of determinate cases resulted in blocked or constrained access.

555 observed cases
Blocked
161 (29%)
Constrained
14 (3%)
Survived
34 (6%)
Indeterminate
346 (62%)
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
Constrained
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
170 BTC Passphrase Lockout: Year-Long Inaccessibility Resolved by Memory Recovery
Software wallet
Survived
In early 2011, an investor acquired approximately 170 BTC at roughly $10 per coin, storing the funds in Bitcoin-Qt, the primary self-custody software wallet ava
Bitcoin in Cold Storage Lost Permanently Due to Owner Death
Hardware wallet (single key)
Blocked
Forum discussions document a recurring custody failure: individuals who held Bitcoin in self-managed cold storage wallets died without sharing access informatio
Widow Seeks Bitcoin Recovery After Husband's Death—Documentation Incomplete
Unknown custody system
Indeterminate
A widow contacted the Bitcoin community forum following her husband's sudden and unexpected death. She had discovered a list of usernames and passwords he maint
Father Compromises Trezor Seed Phrase via Phishing Site—Permanent Loss
Hardware wallet (single key)
Blocked
A father received a Trezor hardware wallet from his son as an upgrade from Coinbase exchange custody, where the son had experienced multiple password compromise
BlockTrail Wallet Recovery Blocked: Paper Backup Orphaned After Service Discontinuation
Multisig (self-managed)
Indeterminate
A Bitcoin holder discovered a printed paper backup from BlockTrail, a non-custodial wallet service that used 2-of-3 multisig and hierarchical deterministic key
South African Investor Tortured and Coerced Into Cryptocurrency Transfer
Hardware wallet (single key)
Blocked
A South African investor holding approximately 100,000 in cryptocurrency in self-custody became the target of a violent attack. The attacker employed torture an
Hundreds Trapped in Abandoned Armory Wallet: Discovery, Synchronization Failure, and Community Recovery
Software wallet
Survived
A Bitcoin newcomer discovered Armory listed as a recommended wallet on Bitcoin.com. Based on the platform's search ranking and apparent endorsement, the user do
3000 BTC Mined on Pentium 3: Multiple Reformatted Drives, Wallet Location Unknown
Software wallet
Indeterminate
During Bitcoin's early years, this user established mining operations on a Pentium 3 computer and accumulated approximately 3000 BTC before ceasing work as netw
Seed Phrase and Wallet Password Lost in Personal Journal
Software wallet
Blocked
A Bitcoin holder maintained a split custody arrangement, allocating approximately half their stack to a custodial exchange and the remainder to self-custody. Th
Unverified Wallet File Recovery After Drive Format: 2010 GPU-Mined Bitcoin
Software wallet
Indeterminate
In 2010, during Bitcoin's GPU-mining era, the user mined a small quantity of Bitcoin on a desktop computer. Years later, the user deleted the wallet.dat file an
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
Blocked
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
BlueWallet Password Lock Prevents Seed Phrase Restoration
Software wallet
Blocked
A BlueWallet user set a password to protect their wallet, then forgot it. Standard custody protocol suggested the recovery seed phrase—held safely in written fo
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Blocked
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
Trezor Hardware Wallet: Passphrase Forgotten, Recovery Seed Insufficient
Hardware wallet with passphrase
Indeterminate
A Bitcoin holder configured a Trezor hardware wallet using both a 24-word recovery seed and an optional passphrase feature for additional security. When returni
MultiBit USB Wallet: 1 BTC Unspendable After Metadata Loss During Data Recovery
Software wallet
Blocked
A Bitcoin user created a new address in MultiBit version 0.5.18, a desktop software wallet popular in the early-to-mid 2010s, and transferred 1 BTC to it. The w
Mycelium Wallet Uninstalled During Device Reset Without Seed Phrase Export
Software wallet
Indeterminate
A user stored Bitcoin in Mycelium, a mobile wallet application for Android. The device developed malware infections requiring routine maintenance and factory re
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
Constrained
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
Electrum 2-of-3 Multisig Wallet Lost: Recovery With 2 of 3 Private Keys
Multisig (self-managed)
Indeterminate
In August 2019, a Bitcoin holder created a 2-of-3 multisig wallet using Electrum and transferred funds to it. The user subsequently lost access to the Electrum
British Columbia Home Invasion: $1.6M Bitcoin Forced Transfer Under Duress
Hardware wallet (single key)
Blocked
In British Columbia, a couple fell victim to a targeted home invasion in which three attackers entered their residence and subjected them to a 13-hour ordeal. D
Armory Wallet Sync Failure: 2 BTC Recovered Through Manual Key Export
Software wallet
Survived
A user transferred 2 BTC from Coinbase to a self-hosted Armory wallet in multiple transactions approximately three years before attempting recovery. Both a pape
Intestate Bitcoin Mining Estate: Hard Drives Held by Son, Flash Drives by Sister, No Passwords
Software wallet
Indeterminate
In February 2020, a man in his 50s lost his father to COVID-19. The father, in his 80s, had been actively involved in Bitcoin mining—a shared technical interest
Major Bitcoin Holder Recovers 58,915 BTC After 7-Year Access Loss
Software wallet
Survived
A Bitcoin holder with substantial holdings lost access to their wallet containing 58,915 BTC approximately 7 years prior to recovery. The loss was caused by a s
2 Bitcoin Recovered from Deceased Relative's Coinbase Account After Six Years
Exchange custody
Survived
In early 2024, an inheritor searching a deceased relative's email discovered a Coinbase purchase receipt dated three days before the relative's death in 2018. T
Bitcoin-Qt Wallet Recovery for Israel Supreme Court Legal Proceedings
Software wallet
Indeterminate
Roy Arav, an Israeli citizen, sued his bank in 2018 over its refusal to process cryptocurrency-related transfers. He won in Israel's District Court in February
← PreviousNext →
Documentation status
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.