CustodyStress
Archive › Browse by documentation status and outcome › Partial Documentation — Blocked
Part of the CustodyStress archive of observed Bitcoin custody incidents
PartialBlocked

Partial Documentation — Blocked

Cases where partial documentation existed but Bitcoin access was permanently blocked. Incomplete records — a seed phrase without a passphrase, account credentials without recovery codes — were insufficient to complete recovery.

161 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.

161
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

161 observed cases
Blocked
161 (100%)
Android Bitcoin Wallet Destroyed in Factory Reset: 0.5 BTC Unrecovered
Software wallet
Blocked
A Bitcoin holder maintained approximately 0.5 BTC using the Bitcoin Wallet application by Andreas Schildbach on a Samsung Galaxy Note 2 running Android. The hol
MultiBit Change Address Private Key Generation Failure
Software wallet
Blocked
A MultiBit user transferred Bitcoin from blockchain.info into the lightweight desktop wallet in order to conduct online transactions. To prepare for sales activ
Second Password Lost on Blockchain.info — 0.3 BTC Rendered Inaccessible
Exchange custody
Blocked
A Bitcoin holder maintained approximately 0.3 BTC on Blockchain.info, a popular web-based wallet service that was standard during the early-to-mid 2010s. The ac
Blockchain.info Account Inaccessible: Valid Credentials Defeated by Email Verification Gate
Exchange custody
Blocked
An early adopter maintained a Blockchain.info wallet account from the platform's initial era, retaining both the wallet ID and a valid password. The account rem
BitGo Wallet Permanently Inaccessible: Lost 2FA Device and Missing Documentation
Exchange custody
Blocked
A long-term Bitcoin holder maintained a BitGo-hosted wallet from 2015 without establishing comprehensive backup procedures or written documentation. The account
1 BTC Locked Behind Forgotten Electrum Passphrase: Professional Cracking Effort Failed
Software wallet
Blocked
A Reddit user received 1 BTC and secured it using Electrum, a popular Bitcoin desktop wallet, with a password-protected encrypted file. The user later forgot th
Trezor Hardware Wallet: 0.1 BTC Inaccessible After PIN Loss and Seed Destruction
Hardware wallet (single key)
Blocked
A Trezor hardware wallet user held 0.1 Bitcoin on the device approximately two years after initial purchase. The recovery seed phrase had been written down on p
USB Pendrive With Encrypted Private Keys Lost—No Backup, No Recovery
Hardware wallet (single key)
Blocked
A Bitcoin holder had constructed a custody system across four wallets: one Ledger hardware wallet and three hot wallets. For the hot wallets, the holder recorde
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
Blocked
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Bitfinex Account Freeze: 2.1 BTC Trapped After Escalating KYC Demands
Exchange custody
Blocked
A long-standing Bitfinex user with a six-year account history initiated a withdrawal of 2.1 BTC in early 2021, during a period of significant Bitcoin price appr
Blockchain.com Account De-Verification: Funds Inaccessible, No Communication or Recovery Path
Exchange custody
Blocked
A user with an active Blockchain.com account maintained since 2017 experienced sudden account de-verification, rendering all funds held in the platform's reward
Vault of Satoshi Exchange Shutdown: Bitcoin Trapped in 2014 Closure
Exchange custody
Blocked
A Bitcoin holder purchased cryptocurrency on Coinbase in 2014 and transferred it to Vault of Satoshi, a Canadian cryptocurrency exchange, intending to trade the
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
Blocked
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
Bitpay Forced App Update Blocks Recovery via iPhone Backup
Software wallet
Blocked
A user created a Bitpay wallet years earlier without recording the 12-word seed phrase, relying entirely on persistent app storage for wallet access. The arrang
Blockchain.com Account Frozen After Recovery Phrase Restoration
Exchange custody
Blocked
A user with a valid BIP39 recovery phrase attempted to restore access to their Blockchain.com wallet. Upon successful restoration, the platform automatically de
Electrum Wallet File Overwritten: New Wallet Lost Without Seed Phrase Backup
Software wallet
Blocked
An Electrum 1.9.8 user attempted to consolidate Bitcoin holdings by creating a new wallet to replace a bloated default_wallet file. The procedure involved openi
Developer Locked Out of $240 Million Bitcoin After Forgetting Hardware Wallet Passphrase
Hardware wallet with passphrase
Blocked
A cryptocurrency developer became unable to access approximately $240 million in Bitcoin stored on a hardware wallet after forgetting the device's passphrase. T
Untested Seed Phrase Cost $300 SCRT: Cosmostation Wallet Inaccessible
Software wallet
Blocked
An experienced cryptocurrency holder maintaining approximately 20 separate wallets across different assets for risk distribution encountered a custody failure i
James Howells: 7,500 Bitcoin Lost to Landfill Disposal Without Backup
Software wallet
Blocked
James Howells stored the private keys to 7,500 Bitcoin on a standard 2.5-inch laptop hard drive, which he placed in a drawer. After several years, the drive was
GreenAddress wallet inaccessible: 96 mBTC lost without seed phrase recovery
Exchange custody
Blocked
In 2014, a user created a GreenAddress wallet and deposited approximately 96 mBTC to execute a single transaction. The wallet setup included two-factor authenti
500 Bitcoin Lost After Police Obtained Seed Phrase
Unknown custody system
Blocked
Glaidson Acácio dos Santos, a Brazilian cryptocurrency figure, lost control of 500 bitcoins after police obtained his seed phrase. The exact circumstances of th
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
Blocked
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
BitGo Account Lockout: Forgotten Password, Inaccessible Recovery Email, Circular Dependency
Exchange custody
Blocked
A BitGo user faced complete account lockout after simultaneously losing access to two critical elements: the login password and the email address registered to
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
Blocked
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
1.3 BTC Permanently Unrecoverable After Hard Drive Format and Lost Seed Phrase Location
Software wallet
Blocked
A Bitcoin holder maintained 1.3 BTC in an Electrum software wallet installed on a desktop computer. The seed phrase was recorded on paper and stored in a hidden
← PreviousNext →
Browse by documentation status and outcome
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

Original text
Rate this translation
Your feedback will be used to help improve Google Translate