CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
PartialBlocked

Partial Documentation — Blocked

Cases where partial documentation existed but Bitcoin access was permanently blocked. Incomplete records — a seed phrase without a passphrase, account credentials without recovery codes — were insufficient to complete recovery.

161 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.

161
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

161 observed cases
Blocked
161 (100%)
Lost Recovery Seed on Trezor Hardware Wallet: Permanent Access Failure
Hardware wallet (single key)
Blocked 2024
In January 2024, a BitcoinTalk user identified as carlosrodriguez88 reported a critical access failure involving a Trezor hardware wallet running firmware versi
Ledger HW1 v1.0.1 Device Locked: Firmware Obsolete, Seed Phrase Lost, No Recovery Path
Hardware wallet (single key)
Blocked 2024
In March 2024, a BitcoinTalk forum user (nimrodlehavi) reported complete inability to access Bitcoin stored on a Ledger HW1 version 1.0.1 hardware wallet. The u
Armed Robbery at Barcelona Cryptocurrency Company: Five Attackers, Institutional Funds Seized
Institutional custody
Blocked 2023
In January 2023, five armed men entered the Barcelona office of an unnamed cryptocurrency company. The attackers were equipped with tasers and zip ties, which t
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
Blocked 2023
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Tbilisi Cryptocurrency Exchange Robbed of $900,000 Under Duress
Institutional custody
Blocked 2023
In October 2023, six men executed an armed robbery targeting a cryptocurrency exchange office in Tbilisi, Georgia. The perpetrators forced exchange operators to
Rönninge Home Invasion: Couple Coerced at Knifepoint to Transfer Bitcoin
Unknown custody system
Blocked 2023
In November 2023, a couple residing in Rönninge, Sweden experienced a violent home invasion targeting their cryptocurrency holdings. Attackers forcibly entered
Legacy Blockchain.com Wallet Inaccessible: Private Keys Don't Match Funded Address
Exchange custody
Blocked 2022
In November 2022, a user (Gemwolf) discovered an old hard drive containing a wallet.dat file and notes from his 2012 Bitcoin experimentation period. Mining acti
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Blocked 2022
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Bitcoin Armory Private Key Lost After Health Issue: 60 BTC Inaccessible
Software wallet
Blocked 2022
In May 2022, a Bitcoin holder reported losing access to approximately 60 Bitcoin stored in Bitcoin Armory since 2014. The loss occurred following a health probl
Phuket Kidnapping: Two Crypto Workers Robbed Under Duress (December 2022)
Unknown custody system
Blocked 2022
In December 2022, two men employed in the cryptocurrency sector were kidnapped in Phuket, Thailand and subsequently robbed by their abductors. The incident was
Norrköping Home Invasion: Forced Cryptocurrency Transfer Under Duress
Unknown custody system
Blocked 2022
In April 2022, a couple in Norrköping, Sweden experienced a home invasion during which they were tied up and beaten by intruders. The attackers subsequently coe
Paxful Insolvency: Withdrawal Request Trapped in Administrative Limbo
Exchange custody
Blocked 2022
Paxful, a peer-to-peer Bitcoin marketplace, announced its closure between 2021 and 2022. One user failed to notice the shutdown notification amid email volume a
Bitcoin Lost After Hard Disk Format Without wallet.dat Backup
Software wallet
Blocked 2021
A Bitcoin Core user received bitcoin in 2013 but did not understand the criticality of wallet.dat at that time. In 2017, the user formatted their hard disk and
Coinbase Wallet Lockout with Corrupted Google Drive Backup
Exchange custody
Blocked 2021
In June 2021, a Coinbase Wallet user reported being locked out of their account but believed recovery was possible because they had exported a backup file to Go
Coinbase Account Lockout: Multiple Users Denied Access Despite Identity Verification (2016–2020)
Exchange custody
Blocked 2020
Between December 2020 and the time of posting, multiple Coinbase users reported extended account lockouts that prevented trading, withdrawals, and even portfoli
Wallet.dat Corruption and Salvage Failure After Bitcoin.org Wallet Import
Software wallet
Blocked 2020
An individual who ran Bitcoin software during 2009 and 2010 located an old data file (renamed to xxxx.dat) years later and attempted to recover it. In July 2020
2.9 BTC in Unidentified Web Wallet from 2012–2013: Provider Unknown, Access Impossible
Exchange custody
Blocked 2020
In May 2020, a BitcoinTalk user reporting under the handle cyptomania rediscovered Bitcoin documentation while conducting routine record cleanup. The user had s
29 BTC Lost in Corrupted MultiBit Classic Wallet After Hard Drive Format
Software wallet
Blocked 2020
In 2014, JAMBO2014 acquired Bitcoin and stored it in MultiBit Classic 0.5.17, a desktop software wallet, without separately recording or backing up the private
Kidnapping and Torture for Bitcoin in Ternopil, Ukraine (December 2020)
Software wallet
Blocked 2020
In December 2020, a man was kidnapped and held in Ternopil, Ukraine by a criminal group that demanded $800,000 in compensation. The victim was tortured during c
Hidden wallet discovered — software wallet (2020)
Software wallet
Blocked 2020
In September 2020, a Bitcoin holder created a paper wallet using bitcoinpaperwallet.com, a website presenting itself as a legitimate tool for generating offline
Blockchain.com Dormant Accounts: Lost Passwords and Missing Backup Files
Exchange custody
Blocked 2019
Between approximately 2013 and 2019, multiple users of Blockchain.com (formerly Blockchain.info) experienced permanent loss of Bitcoin held in dormant accounts.
Ledger Nano PIN and Recovery Seed Lost: Complete Custody Failure
Hardware wallet (single key)
Blocked 2019
On March 18, 2019, a BitcoinTalk user identified as mad_foodie posted a request for help recovering Bitcoin stored on a Ledger Nano hardware wallet. The user ha
Masked Raiders Rob Bitcoin Exchange in Sparkhill, Birmingham (July 2019)
Exchange custody
Blocked 2019
In July 2019, a group of masked raiders conducted an armed robbery of a Bitcoin exchange located in the Sparkhill area of Birmingham, England. The incident occu
Wallet.dat Corruption: BerkeleyDB Environment LSN Mismatch After File Migration
Software wallet
Blocked 2019
A user attempted to restore an old wallet.dat file by placing it in their .bitcoin directory and running bitcoind. The wallet file itself appeared structurally
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
Blocked 2019
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
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Browse by documentation status and outcome
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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