Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Procedure
Cases where the recovery procedure was never documented or the documentation was insufficient to reconstruct access.
73% of determinate cases in this category resulted in a blocked outcome.
174
Blocked
11
Constrained
52
Survived
309
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
546 observed cases
Blocked
174 (32%)
Constrained
11 (2%)
Survived
52 (10%)
Indeterminate
309 (57%)
Recovering Lost Armory Wallet from Overwritten 2009-2010 Laptop Disk
Software wallet
In June 2023, a Bitcoin holder initiated a public recovery effort for an Armory wallet created in 2009–2010 on a personal laptop. The original device remained i
Electrum Wallet Password Loss: 0.5 BTC Inaccessible After Partner's Accidental Send
Software wallet
In April 2023, a BitcoinTalk user (mrleaker) reported losing access to an Electrum wallet containing 0.5 BTC. The wallet had been created years prior as a refer
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
Seoul Cryptocurrency Kidnapping and Murder: March 2023
Unknown custody system
In March 2023, a 48-year-old woman in Seoul, South Korea was abducted by four men who targeted her for her cryptocurrency holdings. The perpetrators used physic
Corrupted Bitcoin Core wallet.dat: Encrypted mkey Recovery Without Wallet Access
Software wallet
A Bitcoin Core user encountered wallet corruption and successfully extracted a 94-digit encrypted master key (mkey) from the damaged wallet.dat file. The user r
12-Word Mnemonic Order Lost: 2,500 BTC Inaccessible Despite Full Word Knowledge
Software wallet
In December 2023, a BitcoinTalk forum user (ICONBTCX) disclosed a custody failure affecting 2,500 BTC held in a SegWit P2WPKH address (bc1qlmal276kkvrkn36m33xvl
Electrum Wallet Synchronization Failure: Zero Balance Despite Blockchain Confirmation
Software wallet
On March 20, 2023, a BitcoinTalk user reported complete inability to access Bitcoin holdings in an Electrum wallet following over one year without access. Upon
House Fire Destroyed Bitcoin Core Wallet Password; Backup Found Without Access
Software wallet
DuduDB and his brother jointly held Bitcoin in an encrypted Bitcoin Core wallet on a desktop computer. In late 2023 or early 2024, a residential fire destroyed
1 BTC Inaccessible: Forgotten Bitcoin Core Wallet Password, DIY Recovery Unsuccessful
Software wallet
In September 2023, a BitcoinTalk user recovered an old wallet.dat file from legacy hardware that previously ran Bitcoin Core. The wallet contained just over 1 B
Lost Bitcoin Core Wallet from 2011: Unknown Encryption, No Private Key Access
Software wallet
In October 2023, a BitcoinTalk forum user identified as Borislee posted a request for assistance accessing an old Bitcoin Core wallet dating to approximately 20
Seed Phrases Lost in Computer Reformat — angrybirdy's Unrecoverable Self-Custody Failure
Software wallet
angrybirdy, a BitcoinTalk Sr. Member, accumulated Bitcoin through legitimate cryptocurrency work: signature campaigns and white paper translation projects condu
Splashboard Trezor Passphrase Recovery: Third-Party Assisted Access Restoration
Hardware wallet with passphrase
Splashboard, a Bitcoin holder with minimal public forum presence, purchased a Trezor hardware wallet in late 2021 and performed initial setup. During the setup
180 BTC Lost Due to Forgotten Custom SHA256 Passphrase; Year-Long Manual Recovery Attempt
Software wallet
In January 2022, a BitcoinTalk user (k844738i) disclosed a critical custody failure spanning approximately one year. The user had created a Bitcoin wallet years
Legacy Blockchain.com Wallet Inaccessible: Private Keys Don't Match Funded Address
Exchange custody
In November 2022, a user (Gemwolf) discovered an old hard drive containing a wallet.dat file and notes from his 2012 Bitcoin experimentation period. Mining acti
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Bitcoin Core Wallet Database Corruption: Berkeley DB Panic Blocks 2016 Backup Access
Software wallet
In January 2022, a BitcoinTalk user (cold_chardonnay) located a wallet.dat backup file from approximately 2016 stored on a backup disc. The user had minimal Bit
Ilya Basin: Crypto Consultant Attacked in Targeted Brooklyn Home Invasion
Unknown custody system
In February 2022, Ilya Basin, a cryptocurrency consultant based in Brooklyn, New York, was subjected to a violent home invasion. Attackers forcibly restrained h
Lost 3 of 12 Mnemonic Words With Unknown Word Order — Brute-Force Recovery Attempted
Software wallet
In early 2022, a Bitcoin holder discovered they had lost three words from a twelve-word mnemonic seed phrase and could not reliably recall the order of the rema
150 BTC Passphrase Lost — No Recovery Method Available
Software wallet
On August 19, 2022, a user posted to Bitcoin Stack Exchange describing loss of access to a Bitcoin Core wallet containing 150 BTC (valued at approximately €3.2
Bitcoin Armory Private Key Lost After Health Issue: 60 BTC Inaccessible
Software wallet
In May 2022, a Bitcoin holder reported losing access to approximately 60 Bitcoin stored in Bitcoin Armory since 2014. The loss occurred following a health probl
Electrum Android Wallet Recovered With Seed, But Balance Remained Zero
Software wallet
On or before January 10, 2022, a user identified as zykera58 lost a mobile phone containing an Electrum wallet. The user retained both the wallet password and t
Armory Wallet Access Loss: Keyboard Malfunction During Password Entry
Software wallet
In 2022, a Bitcoin user created an Armory wallet intending to relocate funds to more secure storage. During password setup, the user's keyboard malfunctioned, f
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