Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Procedure
Cases where the recovery procedure was never documented or the documentation was insufficient to reconstruct access.
73% of determinate cases in this category resulted in a blocked outcome.
174
Blocked
11
Constrained
52
Survived
309
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
546 observed cases
Blocked
174 (32%)
Constrained
11 (2%)
Survived
52 (10%)
Indeterminate
309 (57%)
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Water-Damaged Mobile Wallet: 0.25 BTC Inaccessible Without Seed Backup
Software wallet
A user accumulated approximately 0.25 bitcoins over several weeks through mobile mining activity, storing the funds directly in a mobile wallet application. The
BTC.com Wallet Closure: Recovery Documents Present but Platform Inaccessible
Exchange custody
BTC.com, a web-based wallet service, announced cessation of operations effective April 15. The user discovered the service was non-functional upon attempting lo
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
1000 BTC Across 13 Hard Drives: No Passphrase, No Documentation, No Access
Software wallet
A Bitcoin holder died intestate or with a will naming a relative as beneficiary of a hard drive allegedly containing approximately 1000 BTC. The estate's execut
Samourai Wallet Balance Lost After Android Downgrade — Recovered via Older APK
Software wallet
The user maintained a deliberate hybrid custody model: cold storage via Tails-generated paper wallets and a Digital Bitbox hardware wallet for larger holdings,
Bitpay Forced App Update Blocks Recovery via iPhone Backup
Software wallet
A user created a Bitpay wallet years earlier without recording the 12-word seed phrase, relying entirely on persistent app storage for wallet access. The arrang
Electrum Wallet File Overwritten: New Wallet Lost Without Seed Phrase Backup
Software wallet
An Electrum 1.9.8 user attempted to consolidate Bitcoin holdings by creating a new wallet to replace a bloated default_wallet file. The procedure involved openi
Stefan Thomas and the IronKey Trap: 7,002 Bitcoin, 2 Attempts Left
Hardware wallet (single key)
Stefan Thomas, a programmer, received 7,002 BTC in 2011 as payment for creating an animated educational video about Bitcoin. He stored the private keys on an Ir
Developer Locked Out of $240 Million Bitcoin After Forgetting Hardware Wallet Passphrase
Hardware wallet with passphrase
A cryptocurrency developer became unable to access approximately $240 million in Bitcoin stored on a hardware wallet after forgetting the device's passphrase. T
Untested Seed Phrase Cost $300 SCRT: Cosmostation Wallet Inaccessible
Software wallet
An experienced cryptocurrency holder maintaining approximately 20 separate wallets across different assets for risk distribution encountered a custody failure i
IronKey Password Recovery: Developer Regains Access to $240M Bitcoin
Hardware wallet with passphrase
In the early 2010s, a software developer stored Bitcoin on an IronKey encrypted USB drive, securing it with a passphrase generated by RoboForm password manager.
James Howells: 7,500 Bitcoin Lost to Landfill Disposal Without Backup
Software wallet
James Howells stored the private keys to 7,500 Bitcoin on a standard 2.5-inch laptop hard drive, which he placed in a drawer. After several years, the drive was
Seven-Year Bitcoin Wallet Lockout: Passphrase Typo and Recovery Without Backup
Software wallet
A Bitcoin holder lost access to a self-custodied wallet for seven years after entering an incorrect passphrase derivative. The error locked the private key behi
Notepad Backup Illusion: Seed Phrases Lost After Mobile Phone Firmware Reset
Software wallet
A cryptocurrency holder maintained seed phrases for Bitcoin, Monero, and Ethereum in a notepad application on their mobile phone. The strategy reflected a funda
GreenAddress wallet inaccessible: 96 mBTC lost without seed phrase recovery
Exchange custody
In 2014, a user created a GreenAddress wallet and deposited approximately 96 mBTC to execute a single transaction. The wallet setup included two-factor authenti
Lost One Seed in 2-of-3 Multisig: Two Seeds Cannot Restore Funds Without Third
Multisig (self-managed)
In January 2022, a Bitcoin holder using Cold Card hardware wallets discovered a fundamental design constraint in multisig wallet recovery. The user had created
2011 Bitcoin Wallet Lost After Hard Drive Formatted Twice: Passphrase Retained, File Unrecoverable
Software wallet
In 2011, an individual purchased Bitcoin and generated a wallet using Bitcoin-Qt or a similar early desktop client software. The wallet created an encrypted wal
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
BitGo Account Lockout: Forgotten Password, Inaccessible Recovery Email, Circular Dependency
Exchange custody
A BitGo user faced complete account lockout after simultaneously losing access to two critical elements: the login password and the email address registered to
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
MultiBit Classic USB Loss With Incomplete Backup Recovery Path
Software wallet
A Bitcoin holder experienced loss of a USB stick containing a MultiBit Classic wallet holding what they described as life-changing amounts of Bitcoin. The incid
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
170 BTC Passphrase Lockout: Year-Long Inaccessibility Resolved by Memory Recovery
Software wallet
In early 2011, an investor acquired approximately 170 BTC at roughly $10 per coin, storing the funds in Bitcoin-Qt, the primary self-custody software wallet ava
Bitcoin in Cold Storage Lost Permanently Due to Owner Death
Hardware wallet (single key)
Forum discussions document a recurring custody failure: individuals who held Bitcoin in self-managed cold storage wallets died without sharing access informatio
Structural dependencies
By stress condition
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