Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Procedure
Cases where the recovery procedure was never documented or the documentation was insufficient to reconstruct access.
73% of determinate cases in this category resulted in a blocked outcome.
174
Blocked
11
Constrained
52
Survived
309
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
546 observed cases
Blocked
174 (32%)
Constrained
11 (2%)
Survived
52 (10%)
Indeterminate
309 (57%)
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
Deceased Father's Bitcoin Inaccessible: No Keys, No Will, No Documentation
Unknown custody system
In 2017, a Reddit user posted to r/Bitcoin describing their father's death and the discovery that he had owned Bitcoin but left no will, private keys, seed phra
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
Hidden Line Feed Character Blocks Bitcoin Core Wallet Access
Software wallet
In February 2017, scutzi128 documented a Bitcoin Core wallet access failure on the Bitcoin Technical Support forum. The user had encrypted their wallet with a 2
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
Corrupted 2013 wallet.dat Recovery via Community-Guided Disk Scanning
Software wallet
In December 2017, a macOS Bitcoin Core user attempted to restore access to two wallet.dat files created in late 2013. The user had downloaded a contemporary ver
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Teenager Locked Out of Blockchain.info Wallet After Password Change – No Seed Backup
Exchange custody
In late October 2017, a Russian Bitcoin user (forum username: see123123) discovered they could no longer access their Blockchain.info hosted wallet. The user ha
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Bitcoin Core wallet.dat Corruption: Encrypted Wallet Unlock Failure
Software wallet
On July 27, 2017, forum user Houdini7 reported that their Bitcoin Core wallet, which had been active for approximately two days, began displaying a critical err
Lost Bitcoin on Offline IDE Drive: 2010 Purchase, 7-Year Gap, Unknown Recovery
Software wallet
Sara Smit posted to a Bitcoin forum on December 17, 2017, describing a custody failure spanning approximately seven years. She reported purchasing Bitcoin in 20
MultiBit 0.5.1 macOS: Password Recovery Hung, Seed Words Portable
Software wallet
In June 2017, a BitcoinTalk forum user identified as tomfoolery40 reported a custody access failure involving MultiBit version 0.5.1 on macOS 10.12.2. The user
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
Accidental Wallet.dat Deletion on Mac SSD — Unrecoverable Bitcoin Loss
Software wallet
On November 2, 2017, a Bitcoin user identified as chrisf199 posted on BitcoinTalk seeking professional help to recover a wallet.dat file they had accidentally d
BIP38 Paper Wallet Passphrase Lost — 0.7 BTC Inaccessible (2020)
Software wallet
A BitcoinTalk user (arkaraj) purchased approximately 0.7 BTC in 2017 and generated a paper wallet using bitaddress.org with BIP38 passphrase encryption. The use
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Bitcoin Core Fatal Error After Moving Block Folder: wallet.dat Accessible But Program Won't Launch
Software wallet
In December 2016, a Bitcoin Core user installed the software on their PC and began purchasing Bitcoin before full blockchain synchronization was complete. Appro
Incomplete Electrum Seed Phrase: 0.032 BTC Inaccessible Since 2016
Software wallet
In December 2024, a BitcoinTalk user (winnerorlooser) disclosed a custody failure spanning eight years. Around 2016, the user transferred 0.032 BTC from an obso
75 BTC Access Loss: Bitcoin Core Wallet Reset Without Backup (2016)
Software wallet
In 2016, forum user bridget1 installed Bitcoin Core v0.13.0 and deposited 75 BTC into the newly created wallet. At the time, 75 BTC had a market value of approx
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Block.io Permanent Loss: Forgotten PIN and Missing Secret Mnemonic Backup
Exchange custody
In February 2016, a BitcoinTalk user identifying as CaRLoSXXX posted a distress message after losing access to their Block.io wallet. Block.io is a non-custodia
1,000+ BTC Permanently Lost: Multiple Hard Drive Formats Destroyed Wallet Data
Software wallet
In 2009, a teenager claiming to be an early Bitcoin adopter received over 1,000 BTC allegedly directly from Satoshi Nakamoto. The user stored the wallet on a de
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