Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required
Cases where completing recovery required active cooperation from an exchange, custodian, or institution — and that cooperation was unavailable, delayed, or blocked.
Cases where institutional cooperation was required to complete recovery show a 60% blocked rate among determinate cases — and a 5% survival rate. The institution becomes the structural gatekeeper: when cooperation is withheld, delayed, or becomes impossible through insolvency, the recovery path closes entirely.
96
Blocked
57
Constrained
8
Survived
37
Indeterminate
95% of determinate cases resulted in blocked or constrained access.
198 observed cases
Blocked
96 (48%)
Constrained
57 (29%)
Survived
8 (4%)
Indeterminate
37 (19%)
Inputs.io Security Breach and Platform Collapse — 4,100 BTC Lost
Exchange custody
Inputs.io operated as a hosted web wallet service in the early Bitcoin era, when best practices for key management were still crystallizing. The platform genera
Deceased Father's 14 BTC Locked on Blockchain.com: Forgotten Password Blocks Access
Exchange custody
A Reddit user reported discovering their deceased or incapacitated father's Blockchain.com wallet containing 14 BTC. While the heir had gained access to the acc
Brazilian Court Orders Banks to Reopen Frozen Cryptocurrency Exchange Accounts
Exchange custody
A Brazilian court issued an order requiring banks to reopen cryptocurrency exchange accounts that had been frozen. The incident reflects a custody failure roote
Pheeva Mobile Wallet Collapse: 4 BTC Inaccessible After Passphrase Authentication Failure
Exchange custody
Between 2014 and 2015, a Bitcoin user deposited approximately 4 BTC into Pheeva, a mobile wallet application developed by Lamar Wilson's Love Will company. The
Blockchain.com Legacy Wallet Inaccessible: Passphrase Format Incompatibility
Exchange custody
A user created a wallet on Blockchain.info in 2013, recording both a password and a recovery key-phrase of more than 12 words. The account remained dormant for
Blockchain.com Account Lockup: 8-Month Custody Freeze Despite Verified Funds
Exchange custody
In summer 2022, an individual opened a hosted wallet account on Blockchain.com and completed full KYC verification, achieving the platform's highest transaction
Blockchain.com Wallet Recovery Blocked: Known Passwords, Lost Registration Email
Exchange custody
During a house cleaning, papers containing three Blockchain.com wallet identifiers and their corresponding passwords surfaced. The wallets held an estimated 0.9
Blockchain.info Account Inaccessible: Valid Credentials Defeated by Email Verification Gate
Exchange custody
An early adopter maintained a Blockchain.info wallet account from the platform's initial era, retaining both the wallet ID and a valid password. The account rem
BitGo Wallet Permanently Inaccessible: Lost 2FA Device and Missing Documentation
Exchange custody
A long-term Bitcoin holder maintained a BitGo-hosted wallet from 2015 without establishing comprehensive backup procedures or written documentation. The account
Hardware Wallet Backup Complete — Bitcoin Never Left the Exchange
Exchange custody
An estate executor discovered a Trezor Safe 3 hardware wallet in the deceased's bedside table alongside a 12-word seed phrase and PIN. Bank records showed a $1,
Cavirtex Exchange Shutdown and Withdrawal Lockdown (March 2015)
Exchange custody
Cavirtex, a Canadian Bitcoin and Litecoin exchange founded in late 2011, discovered a compromise of an older database version on February 15, 2015. The breach e
Bitfinex Account Freeze: 2.1 BTC Trapped After Escalating KYC Demands
Exchange custody
A long-standing Bitfinex user with a six-year account history initiated a withdrawal of 2.1 BTC in early 2021, during a period of significant Bitcoin price appr
Blockchain.com Account De-Verification: Funds Inaccessible, No Communication or Recovery Path
Exchange custody
A user with an active Blockchain.com account maintained since 2017 experienced sudden account de-verification, rendering all funds held in the platform's reward
Vault of Satoshi Exchange Shutdown: Bitcoin Trapped in 2014 Closure
Exchange custody
A Bitcoin holder purchased cryptocurrency on Coinbase in 2014 and transferred it to Vault of Satoshi, a Canadian cryptocurrency exchange, intending to trade the
BTC.com Wallet Closure: Recovery Documents Present but Platform Inaccessible
Exchange custody
BTC.com, a web-based wallet service, announced cessation of operations effective April 15. The user discovered the service was non-functional upon attempting lo
Blockchain.com Account Frozen After Recovery Phrase Restoration
Exchange custody
A user with a valid BIP39 recovery phrase attempted to restore access to their Blockchain.com wallet. Upon successful restoration, the platform automatically de
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
Son Inherits 14 BTC on Blockchain.com After Father's Death — All Access Credentials Lost
Exchange custody
A son discovered approximately 14 BTC held in a Blockchain.com custodial wallet following his father's death. The father had secured the account with a password
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
2 Bitcoin Recovered from Deceased Relative's Coinbase Account After Six Years
Exchange custody
In early 2024, an inheritor searching a deceased relative's email discovered a Coinbase purchase receipt dated three days before the relative's death in 2018. T
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