Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required
Cases where completing recovery required active cooperation from an exchange, custodian, or institution — and that cooperation was unavailable, delayed, or blocked.
Cases where institutional cooperation was required to complete recovery show a 60% blocked rate among determinate cases — and a 5% survival rate. The institution becomes the structural gatekeeper: when cooperation is withheld, delayed, or becomes impossible through insolvency, the recovery path closes entirely.
96
Blocked
57
Constrained
8
Survived
37
Indeterminate
95% of determinate cases resulted in blocked or constrained access.
198 observed cases
Blocked
96 (48%)
Constrained
57 (29%)
Survived
8 (4%)
Indeterminate
37 (19%)
Mt. Gox SEPA Withdrawal Delayed 28 Days: lukcoin's Unresolved Case (May 2013)
Exchange custody
On May 7, 2013, BitcoinTalk user lukcoin posted in the Mt. Gox withdrawal delays thread describing a SEPA transfer initiated on April 9 that had not arrived aft
Institutional lockout — Mt. Gox (2013)
Exchange custody
On April 8, 2013, BitcoinTalk Legendary-ranked user el_rlee submitted a withdrawal request to Mt. Gox. Twelve days later, on April 20, el_rlee posted in a gathe
Mt. Gox Bitcoin Withdrawal Crisis: Weeks-Long Delays Signal Terminal Operational Failure
Exchange custody
By November 2013, Mt. Gox customers attempting to withdraw Bitcoin faced indefinite waiting periods, a critical escalation from earlier fiat-only delays. What h
Matthew Moody: Early Bitcoin Miner Dies in Plane Crash, Estate Inaccessible
Exchange custody
Matthew Philip Moody, 26, of San Ramon, California, was an early Bitcoin miner who accumulated coins during the network's early years using his home computer. O
Inputs.io Hack: 4,100 BTC Stolen, Partial Refunds October 2013
Exchange custody
Inputs.io was an Australian-hosted Bitcoin wallet service operated by a developer known as TradeFortress. On October 23, 2013, the platform suffered a security
Intersango Exchange Collapse: 2000 BTC User Funds Retained by Operator — Norman v. Strateman
Exchange custody
Intersango, a UK-based Bitcoin exchange co-founded by Amir Taaki and Patrick Strateman, ceased operations in 2012 after losing its banking relationship. At the
CryptoXChange Exchange Collapse: Users Locked Out of Bitcoin Deposits
Exchange custody
CryptoXChange launched on November 10, 2011, as an Australian Bitcoin exchange offering two-factor authentication features including Yubikey support. The platfo
BTCex Unexpected Maintenance Closure and Permanent Platform Shutdown (July 2012)
Exchange custody
BTCex operated as a custodial Bitcoin exchange during the early market period. In May 2011, the platform suffered a critical security breach resulting in the lo
BitMarket.eu: Operator Speculation and Bitcoinica Collapse Froze 18,787 BTC in Customer Funds
Exchange custody
BitMarket.eu launched in April 2011 as a Polish peer-to-peer Bitcoin exchange. The platform operator, Maciej Trębacz, made a critical decision to invest custome
Bitcoinica Receivership: 98,000 BTC Lost Across Three Thefts and MtGox Collapse
Exchange custody
Bitcoinica, a Bitcoin margin trading platform incorporated as a New Zealand limited partnership and launched by Zhou Tong in September 2011, suffered a cascade
BitFloor Exchange Collapse: 24,000 BTC Theft, Minimal Restitution, Platform Shutdown
Exchange custody
BitFloor, a Bitcoin exchange operating in 2012, suffered a catastrophic custody failure on September 4, 2012. An attacker gained access to an unencrypted backup
Bitcoin.de Account Lock: 0.01 BTC Inaccessible Due to KYC Residency Requirements
Exchange custody
A Bitcoin user created an account on bitcoin.de, a German peer-to-peer marketplace, during Bitcoin's early adoption period and deposited 0.01002 BTC. The accoun
Tradehill Exchange Shutdown: Users Locked Out After Dwolla Payment Reversal
Exchange custody
Tradehill operated as one of Bitcoin's earliest and most prominent exchanges, second only to Mt. Gox in trading volume and user trust. On February 13, 2012, the
BTCex Exchange Users Discover 83% Bitcoin Missing After Temporary Closure
Exchange custody
BTCex was a Russian-based cryptocurrency exchange founded in September 2010 that facilitated trades between bitcoin and fiat currencies including Russian Rubles
MyBitcoin.com Custody Collapse (July 2011): 78,747 BTC Lost, Partial Refund, Operator Never Identified
Exchange custody
MyBitcoin.com, launched in 2010, became one of the first popular custodial Bitcoin web wallet services at a time when hardware wallets did not exist and self-cu
50btc Pool Mining Loss: 2–3 BTC Trapped in Defunct Pool, Virtual Disk Recovery Failed
Exchange custody
In 2010, a user identified as Zagal downloaded and ran 50miner, a mining client for the 50btc pool, on his personal computer for approximately one week. During
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Missing Email Address Blocks Recovery
Exchange custody
Ice22 acquired 3,000 BTC in June 2009 through an intermediary claiming to represent a Swiss or Swedish Bitcoin promotion entity. The acquisition process include
GreenAddress User Locked Out by 2FA Requirement Despite Mnemonic Backup
Collaborative custody
A GreenAddress user transferred Bitcoin from Bitfinex to a GreenAddress multisig wallet, securing an encrypted backup of their recovery mnemonics using their Br
Bitstamp Withdrawal Blocked: Impossible KYC Demand for Historical Coin Provenance
Exchange custody
A user with an established, verified Bitstamp account took a multi-year break from trading. In 2013, the user purchased $2,500 worth of Bitcoin on an alternativ
Coinkite Platform Shutdown: Encrypted Private Key Available, Recovery Status Indeterminate
Exchange custody
In 2014, a Bitcoin newcomer purchased BTC via Coinkite, an online hosted wallet service. The user then disengaged entirely from cryptocurrency for several years
Federal Seizure of James Zhong's 50,000 Bitcoin Following Theft Conviction
Unknown custody system
James Zhong was convicted and sentenced to one year in federal prison for theft of Bitcoin from seized Silk Road proceeds. Federal authorities recovered approxi
Vinny Troia: Coinbase Account Frozen Over Compliance Interpretation
Exchange custody
In 2017, Vinny Troia, a professional security consultant and white-hat hacker, purchased Bitcoin on Coinbase and found his account suspended shortly thereafter.
Executor Locked Out: Blockchain.com Wallet After Probate, Email Account Dead
Exchange custody
A man's father passed away, leaving behind login credentials and a Bitcoin address recorded in estate documentation. During the multi-year probate process—compl
Recovering a Deceased Father's 14 BTC from Blockchain.com via Email Access
Exchange custody
A Reddit user reported successfully recovering 14 BTC held in a Blockchain.com wallet belonging to their deceased father approximately six months after the deat
Celsius Chapter 11: User Lost 1 BTC After Collateralized Loan Freeze
Exchange custody
A user took out a loan against Bitcoin held on Celsius Network, a custodial lending platform that offered yield and credit facilities. The user's Bitcoin served
Structural dependencies
By stress condition
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