Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required
Cases where completing recovery required active cooperation from an exchange, custodian, or institution — and that cooperation was unavailable, delayed, or blocked.
Cases where institutional cooperation was required to complete recovery show a 60% blocked rate among determinate cases — and a 5% survival rate. The institution becomes the structural gatekeeper: when cooperation is withheld, delayed, or becomes impossible through insolvency, the recovery path closes entirely.
96
Blocked
57
Constrained
8
Survived
37
Indeterminate
95% of determinate cases resulted in blocked or constrained access.
198 observed cases
Blocked
96 (48%)
Constrained
57 (29%)
Survived
8 (4%)
Indeterminate
37 (19%)
BlockFi Chapter 11: 100,000+ Creditors, $355M Crypto Frozen After FTX Collapse
Exchange custody
BlockFi, a centralized lending platform that accepted customer deposits of Bitcoin and other cryptocurrencies, announced a withdrawal halt on November 10, 2022,
Freewallet Account Suspension: Institutional Custody Lock-In on First Withdrawal
Exchange custody
On October 14, 2022, a BitcoinTalk user (ilgust12) reported a custody access failure with Freewallet.org, a custodial online wallet service. The user had deposi
Paxful Insolvency: Withdrawal Request Trapped in Administrative Limbo
Exchange custody
Paxful, a peer-to-peer Bitcoin marketplace, announced its closure between 2021 and 2022. One user failed to notice the shutdown notification amid email volume a
Blockchain.info Wallet Access Blocked by Lost Email Authentication
Exchange custody
In May 2021, user Gy.sahani located a text file backup created in 2015 containing full credentials for a Blockchain.info hosted wallet: a 20-word mnemonic phras
BitMart Exchange Security Breach: $196M Stolen from Unprotected Hot Wallets
Exchange custody
BitMart, a cryptocurrency exchange, suffered a major security breach on December 4–5, 2021, when attackers obtained private keys controlling two internet-connec
BCH Sent to CashApp Bitcoin Wallet: Funds Locked to Platform Control
Exchange custody
In March 2021, a user initiated a Bitcoin Cash withdrawal from a forex broker but selected the wrong asset type, causing approximately $1,600 BCH to be sent to
Blockchain.com KYC Re-Verification Lockout: 30-Day Withdrawal Freeze
Exchange custody
In October 2021, a Blockchain.com user encountered a mandatory identity verification step during login—a process previously completed without friction. The veri
Liquid Exchange $80M Hack (August 2021): Withdrawal Freeze, FTX Bailout, Full Acquisition
Exchange custody
On August 19, 2021, Japanese cryptocurrency exchange Liquid discovered that hackers had compromised its warm wallet infrastructure and transferred approximately
AscendEX Exchange $78M Hot Wallet Breach — December 2021
Exchange custody
On December 11, 2021, AscendEX (formerly BitMax) disclosed a significant security breach affecting its hot wallet infrastructure. Approximately $78 million in c
Altsbit Exchange Hack (February 2020): Institutional Failure, Partial Recovery
Exchange custody
Altsbit, an Italian cryptocurrency exchange that had been operational for only a few months, suffered a catastrophic security breach in February 2020. Attackers
Coinbase Account Lockout: Multiple Users Denied Access Despite Identity Verification (2016–2020)
Exchange custody
Between December 2020 and the time of posting, multiple Coinbase users reported extended account lockouts that prevented trading, withdrawals, and even portfoli
Five Old Blockchain.info Wallets Inaccessible: Non-Standard Recovery Phrases Beyond Recovery Tools
Exchange custody
In July 2020, forum user gbola reported discovering five old Blockchain.info recovery phrases originating from approximately 2014, when the user's family were e
2.9 BTC in Unidentified Web Wallet from 2012–2013: Provider Unknown, Access Impossible
Exchange custody
In May 2020, a BitcoinTalk user reporting under the handle cyptomania rediscovered Bitcoin documentation while conducting routine record cleanup. The user had s
Armed Home Invasion and Forced Cryptocurrency Transfer in Carlisle
Exchange custody
In February 2020, armed intruders broke into a residential property in Carlisle, England. The attackers, wielding a gun and knife, forced the occupants—a couple
Livecoin Exchange Compromised by Server Attack — Price Manipulation, Permanent Shutdown
Exchange custody
Livecoin, a Russian cryptocurrency exchange, suffered a critical infrastructure compromise on 23 December 2020 when attackers gained control of the exchange's s
KuCoin Exchange Breach September 2020: $280M Stolen, $204M Recovered
Exchange custody
On September 26, 2020, KuCoin announced a security breach affecting its hot wallets. Attackers with access to private keys stole approximately $280 million in c
Eterbase Exchange Breach: $5.4M Stolen, Limited Recovery
Exchange custody
On September 8, 2020, Eterbase, a Slovakian cryptocurrency exchange, discovered unauthorised transfers totalling approximately $5.4 million from its hot wallets
Seed Phrase Lost to Household Disposal, Partial Password Known—Blockchain.info Hosted Wallet Inaccessible
Exchange custody
In April 2020, a Blockchain.info user experienced near-total loss of account recovery materials. The user maintained his seed phrase in two locations: a physica
Pre-2014 Blockchain.info Wallet: Non-Standard Mnemonic Format Blocks Recovery
Exchange custody
In May 2019, a Bitcoin holder identified as pizzdaniel posted to BitcoinTalk describing a multi-year custody failure involving wallets created on blockchain.inf
Masked Raiders Rob Bitcoin Exchange in Sparkhill, Birmingham (July 2019)
Exchange custody
In July 2019, a group of masked raiders conducted an armed robbery of a Bitcoin exchange located in the Sparkhill area of Birmingham, England. The incident occu
Einstein Exchange Vancouver: $16M CAD Claimed Liabilities, Insolvent Collapse 2019
Exchange custody
Einstein Exchange, a Vancouver-based cryptocurrency platform founded by Michael Ongun Gokturk, marketed itself as Canada's fastest-growing digital currency exch
Upbit Exchange Hot Wallet Breach — 342,000 ETH Stolen, November 2019
Exchange custody
On November 27, 2019, the South Korean exchange Upbit discovered that 342,000 ETH—valued at approximately $49 million USD at the time—had been transferred from
Bitrue Singapore Exchange Security Breach — $4.2M Theft, Full User Refund
Exchange custody
On June 27, 2019, Singapore-based exchange Bitrue discovered a $4.2 million security breach affecting 90 user accounts. An attacker had exploited a weakness in
CoinBene Exchange Hack — $100M+ Stolen, Maintenance Cover-Up, March 2019
Exchange custody
CoinBene, a cryptocurrency exchange, abruptly went offline in March 2019 citing scheduled maintenance. Within days, blockchain analysts at multiple firms detect
QuadrigaCX Exchange Collapse: $190M Bitcoin Lost After Owner's Death
Exchange custody
QuadrigaCX was a Canadian cryptocurrency exchange that collapsed in 2019 following the sudden death of its founder and sole operator. The exchange held approxim
Structural dependencies
By stress condition