Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access — Hardware wallet (single key)
Cases where a hardware wallet had no seed phrase backup, making the device itself the only recovery path. Device loss permanently blocked access.
81% of all Hardware wallet (single key) cases in the archive involve this structural dependency. The blocked rate among them is 74% — 5 points above the archive-wide blocked rate of 69%. The most common recovery path is coerced transfer.
25
Blocked
1
Constrained
8
Survived
23
Indeterminate
76% of determinate cases resulted in blocked or constrained access.
57 observed cases
Blocked
25 (44%)
Constrained
1 (2%)
Survived
8 (14%)
Indeterminate
23 (40%)
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Lost Final Word of Ledger Nano S 24-Word Seed: 110,000 Dogecoin Case
Hardware wallet (single key)
On March 8, 2018, a BitcoinTalk forum user identified as Ma1k reported losing the 24th word of a Ledger Nano S BIP39 recovery seed phrase. The loss occurred aft
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Mark Frauenfelder's 7.4 BTC: Seed Phrase Discarded by Housecleaner, Recovered via Hardware Vulnerability
Hardware wallet (single key)
Mark Frauenfelder, editor-in-chief of Boing Boing and Wired contributor, purchased 7.4 Bitcoin in January 2016 for approximately $3,000 and transferred it to a
Armory Cold Wallet Restoration Created Unencrypted Wallet With Plaintext Private Keys
Hardware wallet (single key)
KillerTank maintained Bitcoin in offline cold storage on an air-gapped Raspberry Pi with an 18-word paper backup consisting of 4 random letters per set. In Dece
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Forgotten Trezor PIN and Lost Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, a Bitcoin holder using a Trezor hardware wallet lost access to approximately $30,000 worth of Bitcoin after forgetting both the device PIN and the back
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
James Howell's Hard Drive: 8,000 Bitcoin Lost in Welsh Landfill
Hardware wallet (single key)
James Howell, a British-based individual, accidentally discarded a hard drive containing private keys to approximately 8,000 Bitcoin while cleaning his office a
Stefan Thomas and 7,002 Bitcoin: Locked Behind a Forgotten Passphrase
Hardware wallet (single key)
Stefan Thomas held 7,002 Bitcoin stored on an encrypted hard drive containing the private keys. Access to the device required a passphrase that Thomas had forgo
Father Lost Access to 1,500 BTC on Hardware Wallet—Child Attempts Recovery
Hardware wallet (single key)
A father purchased approximately 1,500 Bitcoin around 2011 and stored them on a hardware wallet. At some point, access to the device was lost—either through for
Tax Conviction Forces $124M Bitcoin Disclosure Order, But Keys Remain Inaccessible
Hardware wallet (single key)
Richard Ahlgren III, an early Bitcoin investor, was convicted of tax evasion for underreporting capital gains from cryptocurrency sales. A Texas federal court i
2.3 Bitcoin Inaccessible on Ledger Nano S: Owner Incapacity and Undocumented Credentials
Hardware wallet (single key)
In 2019, one partner in a 16-year relationship created a Ledger Nano S hardware wallet and transferred 2.3 Bitcoin to it. The partner deliberately withheld both
30 BTC Destroyed in House Fire — Hardware Wallet Loss Without Backup
Hardware wallet (single key)
A Reddit forum user posted approximately six years ago that their neighbor had lost a hardware wallet containing 30 BTC in a house fire. The device was physical
Widow Blocked From Bitcoin Legacy: No Seed Phrase, No Recovery Path
Hardware wallet (single key)
A Vancouver woman faced an impasse after her estranged husband died unexpectedly. He had held Bitcoin in a self-custody wallet and established an account titled
The Hard Drive in the Landfill: $80 Million in Inaccessible Bitcoin
Hardware wallet (single key)
In the early years of Bitcoin adoption, a miner accumulated a substantial holding on a single hard drive. At the time of disposal, the device contained Bitcoin
Deceased Father's Bitcoin: Seed Phrase Found, But Balance Unaccounted For
Hardware wallet (single key)
In June, a 20-year-old began settling his deceased father's estate during a period of family financial crisis—his mother was unemployed and significant debt rem
Burgled Ledger, Split Seed Across PS5 and Garden, Ex-Partner Extortion
Hardware wallet (single key)
In late 2024, a Bitcoin holder implemented what appeared to be a redundant custody strategy: half the seed phrase was concealed inside a PlayStation 5 console;
Hardware Wallet and Seed Phrase Lost in House Fire
Hardware wallet (single key)
A Bitcoin holder experienced a catastrophic loss when a house fire destroyed multiple custody components at once: the hardware wallet itself, the computer used
0.7 BTC Permanently Inaccessible After Confusing Coldcard Authentication Words With Seed Backup
Hardware wallet (single key)
A Bitcoin holder stored 0.7 BTC on a Coldcard hardware wallet and created what they believed to be a complete paper backup. The backup contained only the device
241 BTC Trezor Custody Loss: Forgotten PIN and Failed Seed Recovery
Hardware wallet (single key)
A Bitcoin holder transferred 241 BTC to a Trezor hardware wallet in late 2015, securing it with a 9-digit PIN. The user documented the seed phrase and initially
Trezor Hardware Wallet: 0.1 BTC Inaccessible After PIN Loss and Seed Destruction
Hardware wallet (single key)
A Trezor hardware wallet user held 0.1 Bitcoin on the device approximately two years after initial purchase. The recovery seed phrase had been written down on p
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Single-Person Knowledge — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Device-Dependent Access — Software wallet
Device-Dependent Access — Exchange custody
Device-Dependent Access — Hardware wallet with passphrase
Single-Person Knowledge — Hardware wallet (single key)
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
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