The app went out of business in June 2021 and permanently deleted all user data without

Blocked

Case description

A user's wallet seed was stored in an app specifically designed for secure notes. The app went out of business in June 2021 and permanently deleted all user data without adequate warning. The user had a 14-day window to export data but was travelling and did not see the notice.

Custody context

Stress condition	Seed phrase unavailable
Custody system	Mobile or software wallet
Outcome	Blocked
Documentation	Unknown
Year observed	2021
Country	Unknown

Structural dependencies observed

Third-party platform dependency

What this illustrates

Access ran through a third-party platform. When that platform became unavailable, so did the Bitcoin. Access was not recoverable.

Outcome interpretation

Access was not possible under the reported conditions.

Source

Publicly Reported

Evidence type

Forum post

Evidence link

https://bitcointalk.org/index.php?topic=255793.0

Related cases involving seed phrase unavailable

146 cases involve seed phrase unavailable 572 cases involve mobile or software wallet View archive statistics →

This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case

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Framework references

Where Bitcoin Custody Intersects Legal and Fiduciary Authority

Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.

Professional Scope Boundary Matrix

What each professional or product covers, what they do not, and where gaps form between them.

The Independent Assessment Layer in Bitcoin Custody

How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.