CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00863

Seed phrase unavailable — software wallet 2020

Survives
Case description
An estate case from November 2020 involves a living but incapacitated person whose power of attorney holder discovered the person's seed phrase was stored in a file labelled 'banking information' on a cloud drive. The cloud account required a 2FA code sent to the incapacitated person's phone, which was locked with a biometric that could not be bypassed.
Custody context
Stress conditionSeed phrase unavailable
Custody systemMobile or software wallet
OutcomeSurvives
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Single point of failureThird-party platform dependency
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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