CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00395

Seed phrase unavailable — software wallet 2016

Survives
Case description
A user whose seed phrase was stored in a fireproof safe found the safe's combination had been changed by a locksmith who had serviced it the previous year. The locksmith's company had since gone out of business and records of the new combination were not available. A locksmith specialist was able to open the safe after three weeks.
Custody context
Stress conditionSeed phrase unavailable
Custody systemMobile or software wallet
OutcomeSurvives
DocumentationUnknown
Year observed2016
CountryUnknown
Structural dependencies observed
Single point of failure
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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