Seed phrase unavailable — software wallet 2014

Blocked

Case description

A user who relied on a custodian's paper wallet service for cold storage found that the custodian had gone out of business and shredded all records, including paper wallet backups they had managed on customers' behalf. The service had marketed itself as providing 'bank-grade' physical security but had no successor arrangement.

Custody context

Stress condition	Seed phrase unavailable
Custody system	Mobile or software wallet
Outcome	Blocked
Documentation	Unknown
Year observed	2014
Country	Unknown

Structural dependencies observed

Third-party platform dependencyUndocumented procedure

What this illustrates

Access ran through a third-party platform. When that platform became unavailable, so did the Bitcoin. Access was not recoverable.

Outcome interpretation

Access was not possible under the reported conditions.

Source

Publicly Reported

Evidence type

Forum post

Evidence link

https://bitcointalk.org/index.php?topic=83794.0

Related cases involving seed phrase unavailable

146 cases involve seed phrase unavailable 572 cases involve mobile or software wallet View archive statistics →

This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case

← All cases

Framework references

Where Bitcoin Custody Intersects Legal and Fiduciary Authority

Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.

Professional Scope Boundary Matrix

What each professional or product covers, what they do not, and where gaps form between them.

The Independent Assessment Layer in Bitcoin Custody

How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.