CustodyStress
Archive › Seed phrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00045

When LastPass suffered a security breach in 2013, the user changed their master

Blocked
Case description
An early Bitcoin adopter had backed up their wallet private keys to a LastPass account. When LastPass suffered a security breach in 2013, the user changed their master password and in doing so lost access to their account due to a recovery email that was no longer valid. The wallet keys stored inside LastPass were permanently inaccessible.
Custody context
Stress conditionSeed phrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2013
CountryUnknown
Structural dependencies observed
Hardware device requiredThird-party platform dependency
What this illustrates
The wallet existed only on that device. When the device became inaccessible, there was no other way back in. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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