CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00046

Seed unavailable — software wallet (2013)

Blocked
Case description
An early Bitcoin adopter who had run a mining node in 2010 and 2011 had the wallet key material stored only in a single text file on a Dropbox account. In 2013 when Dropbox discontinued an older API version, the user's third-party client stopped syncing and the account was later purged due to inactivity. The key file was permanently lost.
Custody context
Stress conditionSeed phrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2013
CountryUnknown
Structural dependencies observed
Hardware device requiredThird-party platform dependency
What this illustrates
The wallet existed only on that device. When the device became inaccessible, there was no other way back in. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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