CustodyStress
Archive › Seed phrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01038

Device discarded — FTX (2022)

Indeterminate
Case description
A first-time hardware wallet user who migrated from Coinbase in November 2022—following the FTX collapse—set up a Ledger and transferred approximately 2 BTC. Days later, the user realized they had written the seed phrase on a sticky note that had been inadvertently discarded. The device PIN remained known and the device was functional, but the user understood that any device failure, theft, or loss would mean permanent loss of funds. The case was referenced by a Ledger support representative as emblematic of a widespread pattern during the November 2022 exchange-flight period.
Custody context
Stress conditionSeed phrase unavailable
Custody systemHardware wallet (single key)
OutcomeIndeterminate
DocumentationUnknown
Year observed2022
CountryInternational
Structural dependencies observed
Technical specialist required
What this illustrates
Recovery needed someone with specialized technical knowledge who wasn't available. It's not clear whether anyone ever regained access.
Outcome interpretation
Not enough information is available to determine the outcome.
Source
Privately Reported
Evidence type
News article
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable 274 cases involve hardware wallet (single key) View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
← All cases
Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
Rate this translation
Your feedback will be used to help improve Google Translate