Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00923
Seed phrase unavailable — hardware wallet 2021
BlockedCase description
A user's seed phrase was stored in a purpose-built metal wallet. The metal wallet was placed in a box labelled 'hardware receipts'. A family member sorting papers during the user's illness donated the box to a recycling centre. The metal wallet was not traced.
Custody context
| Stress condition | Seed phrase unavailable |
| Custody system | Hardware wallet (single key) |
| Outcome | Blocked |
| Documentation | Unknown |
| Year observed | 2021 |
| Country | Unknown |
Structural dependencies observed
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Evidence link
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable
274 cases involve hardware wallet (single key)
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This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents.
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Framework references
Where Bitcoin Custody Intersects Legal and Fiduciary Authority
Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.
Professional Scope Boundary Matrix
What each professional or product covers, what they do not, and where gaps form between them.
The Independent Assessment Layer in Bitcoin Custody
How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.
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