CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00923

Seed phrase unavailable — hardware wallet 2021

Blocked
Case description
A user's seed phrase was stored in a purpose-built metal wallet. The metal wallet was placed in a box labelled 'hardware receipts'. A family member sorting papers during the user's illness donated the box to a recycling centre. The metal wallet was not traced.
Custody context
Stress conditionSeed phrase unavailable
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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