CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00956

Seed unavailable — hardware wallet (2021)

Survives
Case description
A hardware wallet user whose device required seed recovery after a PIN lockout in February 2021 found their seed was stored in a sealed letter given to a solicitor for safekeeping. The solicitor's firm had been acquired by another practice and client files had not been fully transferred. The seed letter was located after two months.
Custody context
Stress conditionSeed phrase unavailable
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Institutional cooperation required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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