CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00806

Seed unavailable — hardware wallet (2020)

Survives
Case description
A hardware wallet user's seed was stored in a safe deposit box at a bank that closed permanently in June 2020. The bank's liquidator sent box contents to address of record, but the user had moved twice since opening the box. The envelope was returned as undeliverable and held at the liquidator's office, unclaimed for five months.
Custody context
Stress conditionSeed phrase unavailable
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Institutional cooperation required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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