CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00458

Seed unavailable — hardware wallet (2017)

Blocked
Case description
A June 2017 forum case describes a user who had stored their hardware wallet seed in a rented storage unit. The storage facility was condemned and demolished by local authorities following a structural safety ruling. The contents were removed but not catalogued properly. The seed envelope was not among items eventually returned to the renter.
Custody context
Stress conditionSeed phrase unavailable
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2017
CountryUnknown
Structural dependencies observed
Hardware device required
What this illustrates
The wallet existed only on that device. When the device became inaccessible, there was no other way back in. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving seed phrase unavailable
146 cases involve seed phrase unavailable 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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