The app was discontinued and deleted from app stores in 2016.

Blocked

Case description

An October 2017 case describes a user who stored their seed phrase in an app designed for secure notes. The app was discontinued and deleted from app stores in 2016. When the user's phone was replaced in 2017, the app could not be reinstalled and cloud sync had not preserved the data.

Custody context

Stress condition	Seed phrase unavailable
Custody system	Hardware wallet (single key)
Outcome	Blocked
Documentation	Unknown
Year observed	2017
Country	Unknown

Structural dependencies observed

Hardware device requiredThird-party platform dependency

What this illustrates

The wallet existed only on that device. When the device became inaccessible, there was no other way back in. Access was not recoverable.

Outcome interpretation

Access was not possible under the reported conditions.

Source

Publicly Reported

Evidence type

Forum post

Evidence link

https://bitcointalk.org/index.php?topic=255793.0

Related cases involving seed phrase unavailable

146 cases involve seed phrase unavailable 274 cases involve hardware wallet (single key) View archive statistics →

This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case

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Framework references

Where Bitcoin Custody Intersects Legal and Fiduciary Authority

Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.

Professional Scope Boundary Matrix

What each professional or product covers, what they do not, and where gaps form between them.

The Independent Assessment Layer in Bitcoin Custody

How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.