CustodyStress
Archive › Passphrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01197

The user had a shortlist of potential extensions from their 2018 password habits.

Survives
Case description
A user who had moved Bitcoin to an Electrum wallet in 2018 using a custom seed extension attempted to restore the wallet in September 2023 after a hard drive failure. The seed phrase had been correctly backed up, but the custom extension—an additional passphrase entered at wallet creation—had been recorded in a notes file that was lost in the same drive failure. The user had a shortlist of potential extensions from their 2018 password habits. A recovery service tested 340 candidate extensions and found the correct one after two days of computation.
Custody context
Stress conditionPassphrase unavailable
Custody systemDesktop Software Wallet
OutcomeSurvives
DocumentationUnknown
Year observed2023
CountryInternational
Structural dependencies observed
Technical specialist required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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