CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01102

Passphrase unavailable — desktop software wallet (2023)

Survives
Case description
A Blockchain.com wallet user from the early v1 era contacted KeychainX in 2023 unable to recall the secondary wallet password set eight years prior. The v1 Blockchain wallet format uses a non-standard password hashing method (mode 12700 in Hashcat) that contains a known bug preventing standard tools from finding correct passwords. The user needed specialist recovery tools specifically adapted for the vintage format. After specialist intervention using modified tooling, the wallet was accessed. The case illustrated that early wallet software had idiosyncratic encryption that required format-specific knowledge rather than generic brute-force approaches.
Custody context
Stress conditionPassphrase unavailable
Custody systemDesktop Software Wallet
OutcomeSurvives
DocumentationUnknown
Year observed2023
CountryInternational
Structural dependencies observed
Technical specialist required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving passphrase unavailable
217 cases involve passphrase unavailable 25 cases involve desktop software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.