Part of the CustodyStress archive of observed Bitcoin custody incidents
Maturation Period (2020–2022) — Vendor lockout
Exchange and platform failures from the Maturation Period (2020–2022). The collapse of Terra/Luna, Celsius, Voyager, and FTX produced the largest cluster of institutional failures in the archive's history.
32 cases from this period are included in this archive. Exchange and custodial custody failures account for 91% of cases. 48% of determinate cases resulted in a blocked outcome.
Archive analysis — 32 cases
Outcomes
48% of determinate cases resulted in blocked access — 21 percentage points below the archive-wide average of 69%. Only 4% resulted in recovered access — one of the lower survival rates in the archive. 48% resulted in constrained recovery.
Custody type
91% of cases involved exchange custody, followed by software wallet at 6%.
Recovery path
Exchange Support is the most documented recovery path (9 cases, 28% of subset). Of those with a determinate outcome, 86% resulted in recovered or constrained access.
Documentation
56% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
34% of cases involved large or very large holdings (10+ BTC).
Structural dependency
78% of cases carry a institutional cooperation required dependency tag — the most common structural factor in this subset.
11
Blocked
11
Constrained
1
Survived
9
Indeterminate
96% of determinate cases resulted in blocked or constrained access.
32 observed cases
Blocked
11 (34%)
Constrained
11 (34%)
Survived
1 (3%)
Indeterminate
9 (28%)
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Celsius Network Freezes All Withdrawals: 1.7 Million Users Locked Out
Exchange custody
Celsius Network, a cryptocurrency lending platform founded by Alex Mashinsky, abruptly froze all customer withdrawals, swaps, and transfers on June 12, 2022, wi
Voyager Digital Freeze: 3.5M Users, $650M Loan Default, Chapter 11
Exchange custody
Voyager Digital, a cryptocurrency broker serving over 3.5 million active users, suspended all trading and withdrawals on July 1, 2022. The collapse followed a $
FTX Exchange Collapse Freezes 1+ Million Customer Accounts — November 2022
Exchange custody
FTX, founded in 2019 by Sam Bankman-Fried, was valued at $32 billion at its peak and operated as one of the world's largest cryptocurrency exchanges. On Novembe
Deribit $28M Hot Wallet Compromise — November 2022 — No Client Loss
Exchange custody
On November 1, 2022, Deribit, a leading cryptocurrency derivatives exchange specializing in Bitcoin and Ethereum options, discovered that its hot wallet had bee
LCX Hot Wallet Compromised: $6.8M Stolen, $1.3M Recovered Through Blockchain Tracing
Exchange custody
On January 9, 2022, LCX, a Liechtenstein-based cryptocurrency exchange operating under Financial Market Authority licensing, discovered that one of its hot wall
Three Arrows Capital Collapse: $10B Fund, $3.5B Frozen Claims, Founder Flight
Institutional custody
Three Arrows Capital, founded in 2012 by Zhu Su and Kyle Davies, operated as a cryptocurrency investment fund managing approximately $10 billion in assets throu
Genesis Global Capital Freezes $900M in Gemini Earn Bitcoin — Retail Users Locked Out
Exchange custody
Throughout 2022, Genesis Global Capital—the cryptocurrency lending subsidiary of Digital Currency Group—accumulated exposure to failing counterparties and deter
BlockFi Chapter 11: 100,000+ Creditors, $355M Crypto Frozen After FTX Collapse
Exchange custody
BlockFi, a centralized lending platform that accepted customer deposits of Bitcoin and other cryptocurrencies, announced a withdrawal halt on November 10, 2022,
Freewallet Account Suspension: Institutional Custody Lock-In on First Withdrawal
Exchange custody
On October 14, 2022, a BitcoinTalk user (ilgust12) reported a custody access failure with Freewallet.org, a custodial online wallet service. The user had deposi
Paxful Insolvency: Withdrawal Request Trapped in Administrative Limbo
Exchange custody
Paxful, a peer-to-peer Bitcoin marketplace, announced its closure between 2021 and 2022. One user failed to notice the shutdown notification amid email volume a
14.5 BTC Stolen From bitcoinpaperwallet.com-Generated Wallet
Software wallet
In January 2021, a Bitcoin holder attempted to create a paper wallet using bitcoinpaperwallet.com. The user reported running the generator offline before sendin
Valid Seed Phrase, Inaccessible Address: Coinbase Derivation Path Incompatibility
Exchange custody
In January 2021, forum user Folio sought help accessing Bitcoin held in a friend's Coinbase wallet. The friend had provided the seed phrase, but Folio could not
Blockchain.info Wallet Access Blocked by Lost Email Authentication
Exchange custody
In May 2021, user Gy.sahani located a text file backup created in 2015 containing full credentials for a Blockchain.info hosted wallet: a 20-word mnemonic phras
Blockchain.info Legacy Wallet Access Loss: Password Forgotten, Recovery Phrase Format Incompatible
Exchange custody
In April 2021, a Bitcoin holder discovered they could no longer access a Blockchain.info wallet opened in 2014 after forgetting the account password. The platfo
Ninki Wallet Recovery Failure: Seed Phrase Insufficient Without Derivation Path Documentation
Exchange custody
Ninki was an online wallet service that ceased operation, trapping user funds behind a discontinued platform. The user Sycorax21 held the theoretically complete
BitMart Exchange Security Breach: $196M Stolen from Unprotected Hot Wallets
Exchange custody
BitMart, a cryptocurrency exchange, suffered a major security breach on December 4–5, 2021, when attackers obtained private keys controlling two internet-connec
BCH Sent to CashApp Bitcoin Wallet: Funds Locked to Platform Control
Exchange custody
In March 2021, a user initiated a Bitcoin Cash withdrawal from a forex broker but selected the wrong asset type, causing approximately $1,600 BCH to be sent to
Blockchain.com KYC Re-Verification Lockout: 30-Day Withdrawal Freeze
Exchange custody
In October 2021, a Blockchain.com user encountered a mandatory identity verification step during login—a process previously completed without friction. The veri
Liquid Exchange $80M Hack (August 2021): Withdrawal Freeze, FTX Bailout, Full Acquisition
Exchange custody
On August 19, 2021, Japanese cryptocurrency exchange Liquid discovered that hackers had compromised its warm wallet infrastructure and transferred approximately
AscendEX Exchange $78M Hot Wallet Breach — December 2021
Exchange custody
On December 11, 2021, AscendEX (formerly BitMax) disclosed a significant security breach affecting its hot wallet infrastructure. Approximately $78 million in c
Altsbit Exchange Hack (February 2020): Institutional Failure, Partial Recovery
Exchange custody
Altsbit, an Italian cryptocurrency exchange that had been operational for only a few months, suffered a catastrophic security breach in February 2020. Attackers
Coinbase Account Lockout: Multiple Users Denied Access Despite Identity Verification (2016–2020)
Exchange custody
Between December 2020 and the time of posting, multiple Coinbase users reported extended account lockouts that prevented trading, withdrawals, and even portfoli
Six Bitcoin Custody Failures: Exchange Collapse, Laptop Theft, and Deleted Wallets (2020)
Exchange custody
In March 2020, a BitcoinTalk forum thread aggregated six real-world Bitcoin access failures from individual users. User garyrowe reported losing keys to a non-B
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Exchange Era (2014–2019) — Vendor lockout
Exchange Era (2014–2019) — Passphrase unavailable
Coercion Era (2023–present) — Coercion
Exchange Era (2014–2019) — Seed phrase unavailable
Early Bitcoin (2009–2013) — Passphrase unavailable
Early Bitcoin (2009–2013) — Device loss
Early Bitcoin (2009–2013) — Seed phrase unavailable
Maturation Period (2020–2022) — Passphrase unavailable
Exchange Era (2014–2019) — Device loss
Maturation Period (2020–2022) — Coercion
Early Bitcoin (2009–2013) — Vendor lockout
Maturation Period (2020–2022) — Seed phrase unavailable
Coercion Era (2023–present) — Passphrase unavailable
Coercion Era (2023–present) — Seed phrase unavailable
Coercion Era (2023–present) — Vendor lockout
Exchange Era (2014–2019) — Owner death
Exchange Era (2014–2019) — Legal or authority constraint
Maturation Period (2020–2022) — Device loss
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