Part of the CustodyStress archive of observed Bitcoin custody incidents
Early Bitcoin (2009–2013) — Exchange custody
Exchange custody failures from Early Bitcoin (2009–2013). Early exchanges operated with minimal security. The failures that culminated in the Mt. Gox collapse were established during this period.
35 cases from this period are included in this archive. Exchange and custodial custody failures account for 100% of cases. 65% of determinate cases resulted in a blocked outcome.
Archive analysis — 35 cases
Outcomes
65% of determinate cases resulted in blocked access, close to the archive-wide average of 69%. Only 4% resulted in recovered access — one of the lower survival rates in the archive. 31% resulted in constrained recovery.
Primary stress condition
80% of cases involve vendor lockout. Legal or authority constraint accounts for a further 9%.
Recovery path
Exchange Support is the most documented recovery path (11 cases, 31% of subset). Of those with a determinate outcome, 86% resulted in recovered or constrained access.
Documentation
63% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Structural dependency
74% of cases carry a institutional cooperation required dependency tag — the most common structural factor in this subset.
17
Blocked
8
Constrained
1
Survived
9
Indeterminate
96% of determinate cases resulted in blocked or constrained access.
35 observed cases
Blocked
17 (49%)
Constrained
8 (23%)
Survived
1 (3%)
Indeterminate
9 (26%)
Mt. Gox Withdrawal Crisis: levino's 347-Page Thread Documents SEPA Delays (April 2013)
Exchange custody
On April 18, 2013, BitcoinTalk user levino initiated a withdrawal of Euro proceeds from Mt. Gox, the world's largest Bitcoin exchange at that time. After 14 day
Blockchain.info Hosted Wallet Lockout: Decryption Error and Recovery via Desktop Import
Exchange custody
In March 2013, a Blockchain.info user ('key2') encountered a critical access failure on the platform's hosted wallet service shortly after their first Bitcoin p
Bitfloor Exchange Closure March 2013: Banking Relationship Failure After Prior Hack
Exchange custody
Bitfloor, a US-based Bitcoin exchange, announced permanent closure on March 17, 2013, after its banking partner terminated the exchange's account without explan
Cryptsy Exchange Collapse: Concealed Hack Left Users Holding Worthless Balances
Exchange custody
Cryptsy emerged as the dominant altcoin exchange during the 2013 cryptocurrency boom, facilitating trading in Litecoin, Dogecoin, Feathercoin, and hundreds of a
CoinLab vs. Mt. Gox: Partnership Collapse Traps North American Customer Bitcoin in Legal Limbo (May 2013)
Exchange custody
In 2012, Mt. Gox and CoinLab signed a partnership agreement under which CoinLab would assume management of Mt. Gox's US and Canadian customer operations, includ
DHS Seizure of Mt. Gox Dwolla and Wells Fargo Accounts (May 2013)
Exchange custody
On May 15, 2013, the US Department of Homeland Security, acting through Immigration and Customs Enforcement, seized approximately $2.9 million from Mt. Gox's Dw
Instawallet Hosted Wallet Shutdown After 2013 Security Breach: Partial User Reimbursement
Exchange custody
Instawallet, operated by French company Paymain (later Paymium), provided frictionless Bitcoin access during the early ecosystem's rapid expansion. The service
Blockchain.info iOS App Private Key Corruption: Developer Assisted One User, Denied Another
Exchange custody
In April 2013, a blockchain.info iOS app user transferred Bitcoin from Mt. Gox to a newly created address via blockchain.info's mobile application. The transact
Blockchain.info Android Wallet PIN-Only Setup Access Failure (2013)
Exchange custody
In June 2013, a user known as NeedChangeNow created a mobile Bitcoin wallet using Blockchain.info's Android application on a Samsung Galaxy S4 running Android 4
Blockchain.info Two-Factor Authentication Lockout: Correct Credentials Rejected
Exchange custody
On April 21, 2013, Narydu, operator of bitcoinargentina.org, lost access to a Blockchain.info hosted wallet despite possessing both the correct primary password
Mt. Gox SEPA Withdrawal Vanishes: mably's €EUR Transfer Confirmed But Never Received
Exchange custody
On April 6, 2013, BitcoinTalk user mably received email confirmation from Mt. Gox that a SEPA EUR withdrawal had been initiated. Twenty days elapsed without the
Mt. Gox SEPA Withdrawal Delayed 28 Days: lukcoin's Unresolved Case (May 2013)
Exchange custody
On May 7, 2013, BitcoinTalk user lukcoin posted in the Mt. Gox withdrawal delays thread describing a SEPA transfer initiated on April 9 that had not arrived aft
Institutional lockout — Mt. Gox (2013)
Exchange custody
On April 8, 2013, BitcoinTalk Legendary-ranked user el_rlee submitted a withdrawal request to Mt. Gox. Twelve days later, on April 20, el_rlee posted in a gathe
Mt. Gox Bitcoin Withdrawal Crisis: Weeks-Long Delays Signal Terminal Operational Failure
Exchange custody
By November 2013, Mt. Gox customers attempting to withdraw Bitcoin faced indefinite waiting periods, a critical escalation from earlier fiat-only delays. What h
Matthew Moody: Early Bitcoin Miner Dies in Plane Crash, Estate Inaccessible
Exchange custody
Matthew Philip Moody, 26, of San Ramon, California, was an early Bitcoin miner who accumulated coins during the network's early years using his home computer. O
Inputs.io Hack: 4,100 BTC Stolen, Partial Refunds October 2013
Exchange custody
Inputs.io was an Australian-hosted Bitcoin wallet service operated by a developer known as TradeFortress. On October 23, 2013, the platform suffered a security
2013 Blockchain.info AES-Encrypted Wallet: Password Lost, Recovery Tooling Exhausted
Exchange custody
In March 2013, during a two-month personal mining experiment, a user registered a wallet on blockchain.info and received an AES-encrypted backup file via email
Blockchain.info Web Wallet (2013): Silent Login Failure, Unresolved After 3 Months
Exchange custody
In late 2013, a user created a Bitcoin wallet on blockchain.info, then one of the most popular web-based custodial platforms. The wallet remained accessible dur
Blockchain.info Web Wallet: Imported Private Key Vanished After Sync Popup
Exchange custody
In February 2013, a BitcoinTalk user (BurtW) generated a vanity address using vanitygen and imported the private key into his Blockchain.info web wallet account
Blockchain.info Hosted Wallet Recovery: Password Reset via Seed Phrase (2013)
Exchange custody
PandaNL opened a Blockchain.info hosted wallet in 2013 and over several years forgot the account password. The user retained three critical pieces of recovery i
Blockchain.info Access Blocked After Platform Software Update
Exchange custody
A Blockchain.info user experienced sudden access denial to their hosted wallet following a platform software update. The incident occurred in an era when web-ba
Blockchain.info 2013–2014 Wallet Access Failure: Encrypted Files, Lost Password, Functional Recovery Phrase
Exchange custody
User 'marvin42' created Bitcoin wallets via blockchain.info in 2013 or 2014 and retained two AES-encrypted backup files dated 28 February 2014 and 22 April 2013
Intersango Exchange Collapse: 2000 BTC User Funds Retained by Operator — Norman v. Strateman
Exchange custody
Intersango, a UK-based Bitcoin exchange co-founded by Amir Taaki and Patrick Strateman, ceased operations in 2012 after losing its banking relationship. At the
CryptoXChange Exchange Collapse: Users Locked Out of Bitcoin Deposits
Exchange custody
CryptoXChange launched on November 10, 2011, as an Australian Bitcoin exchange offering two-factor authentication features including Yubikey support. The platfo
BTCex Unexpected Maintenance Closure and Permanent Platform Shutdown (July 2012)
Exchange custody
BTCex operated as a custodial Bitcoin exchange during the early market period. In May 2011, the platform suffered a critical security breach resulting in the lo
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Exchange Era (2014–2019) — Exchange custody
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Early Bitcoin (2009–2013) — Software wallet
Maturation Period (2020–2022) — Software wallet
Coercion Era (2023–present) — Software wallet
Maturation Period (2020–2022) — Exchange custody
Coercion Era (2023–present) — Hardware wallet (single key)
Coercion Era (2023–present) — Exchange custody
Exchange Era (2014–2019) — Hardware wallet (single key)
Maturation Period (2020–2022) — Hardware wallet (single key)
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