Part of the CustodyStress archive of observed Bitcoin custody incidents
Present and Interpretable — Vendor lockout
Cases where interpretable documentation existed but exchange or platform lockout still blocked access. Documentation sufficiency does not protect against institutional failure — the barrier was the platform, not the holder's knowledge.
107 cases in this intersection. 55% of determinate cases resulted in a blocked outcome and 3% in access survived. The most common recovery path is exchange support.
57
Blocked
43
Constrained
3
Survived
4
Indeterminate
97% of determinate cases resulted in blocked or constrained access.
107 observed cases
Blocked
57 (53%)
Constrained
43 (40%)
Survived
3 (3%)
Indeterminate
4 (4%)
QuadrigaCX Exchange Collapse (April 2019): Mass Custody Loss
Exchange custody
QuadrigaCX, founded in 2013 and one of Canada's largest cryptocurrency exchanges, ceased operations on April 15, 2019, with approximately 115,000 users unable t
Bithumb $13M EOS Insider Theft April 2019: Platform Lockout and Third Security Breach
Exchange custody
On April 1, 2019, South Korean exchange Bithumb detected abnormal withdrawal patterns in its internal monitoring systems and halted all deposit and withdrawal s
QuadrigaCX Exchange Collapse: CEO Death Blocks Access to $190M in Customer Cryptocurrency
Exchange custody
QuadrigaCX, founded in 2013 and operating as one of Canada's largest cryptocurrency exchanges, ceased operations in January 2019 following the death of CEO and
Cryptopia Exchange Hack and Liquidation: 960,000 Frozen Accounts, $400M Distributed Over 5 Years
Exchange custody
Cryptopia, a Christchurch-based cryptocurrency exchange serving 1.4 million registered users across approximately 900 trading pairs, suffered a critical securit
DragonEx Singapore Exchange Compromised by Lazarus Group — User Funds Stolen March 2019
Exchange custody
DragonEx, a Singapore-based cryptocurrency exchange, suffered a critical security breach on March 24, 2019, when attackers gained access to internal systems and
BITPoint Exchange Hack — $23M Customer Cryptocurrency Stolen, July 2019
Exchange custody
On July 12, 2019, BITPoint, operated by Tokyo-listed Remixpoint Inc., discovered unauthorised outflows totalling approximately 3.5 billion yen ($32 million USD)
MapleChange Exchange Collapse: $5M Missing, Hack Unverified, No Recovery
Exchange custody
MapleChange, a Canadian cryptocurrency exchange, announced on October 28, 2018, that it had suffered a security breach resulting in the loss of approximately $5
BitGrail Exchange Collapse: 17 Million NANO Stolen, 230,000 Users Frozen
Exchange custody
BitGrail, an Italian cryptocurrency exchange, announced on February 8, 2018 that approximately 17 million NANO tokens—valued at roughly $170 million at the time
Bitfinex Fiat Withdrawal Freeze: Crypto Capital Processing Delays October–November 2018
Exchange custody
Bitfinex paused fiat deposits in October 2018 and announced implementation of a new deposit system. The exchange had been routing USD withdrawals through Crypto
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Cointed GmbH Exchange Collapse: Austria, 2018 — Customer Funds Disappeared
Exchange custody
Cointed GmbH, founded in 2016 in Kufstein, Austria, operated as a regional cryptocurrency powerhouse: a custodial exchange, mining operation, and operator of on
Coincheck Exchange Hack: 523 Million NEM Stolen, User Withdrawals Frozen
Exchange custody
On January 26, 2018, Coincheck, a Tokyo-based cryptocurrency exchange, discovered that attackers had stolen approximately 523 million NEM tokens valued at $530
Coinrail Exchange Hack — $40 Million Altcoin Loss, Partial Recovery
Exchange custody
On June 10, 2018, Coinrail, a South Korean cryptocurrency exchange, publicly confirmed a security breach affecting its hot wallet infrastructure. Attackers gain
MapleChange Exit Scam: 919 Bitcoin Lost, CEO Identified as Glad Poenaru
Exchange custody
MapleChange, a small Canadian cryptocurrency exchange, announced on October 28, 2018 that it had suffered a catastrophic hack. According to the exchange's Twitt
Bithumb $31 Million Hack — June 2018 Withdrawal Suspension
Exchange custody
Bithumb, one of South Korea's dominant cryptocurrency exchanges handling billions in daily trading volume, discovered a security breach on June 19, 2018. Intern
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
Yapizon Exchange Hack (April 2017): 3,831 BTC Stolen, Socialised Loss Model Applied to All Users
Exchange custody
On April 22, 2017, Yapizon, a South Korean cryptocurrency exchange, suffered a security breach resulting in the theft of 3,831 BTC—approximately 37% of the exch
Youbit Exchange Bankruptcy: Second Hack Triggers 75% Fund Recovery Limit
Exchange custody
Youbit, operated by South Korean firm Yapian, experienced two significant security breaches during 2017. The first attack in April 2017 compromised approximatel
Blockchain.info 2FA Email Delivery Failure — December 2017 Access Lock
Exchange custody
In early December 2017, the user crando discovered they could not access their Blockchain.info hosted wallet after the platform failed to deliver two-factor aut
Cryptsy Exchange: 13,000 BTC Theft Concealed, Ponzi Operations, Founder Flight (2014–2016)
Exchange custody
Cryptsy, a Florida-based cryptocurrency exchange operated by Paul Vernon (online alias 'Big Vern'), suffered a critical security breach in July 2014 when attack
Cointrader Exchange Discovers Bitcoin Shortfall, Suspends Operations Indefinitely (March 2016)
Exchange custody
Cointrader operated as a Canadian cryptocurrency exchange with modest activity through early 2016, processing approximately 81 BTC in daily trading volume durin
Bitcurex Exchange Collapse: 2,300 BTC Lost, No Customer Database Backups
Exchange custody
Bitcurex launched in 2012 as Poland's first and largest Bitcoin exchange, processing over $50 million in BTC transactions during its final six months. The platf
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Partial Documentation — Passphrase unavailable
Partial Documentation — Seed phrase unavailable
Partial Documentation — Device loss
Partial Documentation — Vendor lockout
Present and Interpretable — Coercion
Partial Documentation — Coercion
Present and Interpretable — Passphrase unavailable
Present and Interpretable — Seed phrase unavailable
Partial Documentation — Owner death
Present and Interpretable — Device loss
Present but Ambiguous — Passphrase unavailable
Partial Documentation — Legal or authority constraint
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