CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
PartialDevice loss

Partial Documentation — Device loss

Cases where partial documentation existed at the time of device loss. Some record existed — typically a seed phrase or instructions — but it was incomplete or insufficient to complete recovery.

81 cases in this intersection. 88% of determinate cases resulted in a blocked outcome and 12% in access survived. The most common recovery path is no path available.

23
Blocked
0
Constrained
3
Survived
55
Indeterminate

88% of determinate cases resulted in blocked or constrained access.

81 observed cases
Blocked
23 (28%)
Survived
3 (4%)
Indeterminate
55 (68%)
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
Indeterminate 2017
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
32 BTC Lost to Windows Reinstall: Wallet.dat Overwritten, Recovery Uncertain
Software wallet
Indeterminate 2017
In June 2017, forum user morbius55 discovered that approximately 32 BTC—valued at roughly $84,000 USD at the time—had become inaccessible after reinstalling Win
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
Indeterminate 2017
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Indeterminate 2017
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
Indeterminate 2017
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
Blocked 2017
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Bitcoin Core wallet.dat Corruption: Encrypted Wallet Unlock Failure
Software wallet
Indeterminate 2017
On July 27, 2017, forum user Houdini7 reported that their Bitcoin Core wallet, which had been active for approximately two days, began displaying a critical err
Lost Bitcoin on Offline IDE Drive: 2010 Purchase, 7-Year Gap, Unknown Recovery
Software wallet
Indeterminate 2017
Sara Smit posted to a Bitcoin forum on December 17, 2017, describing a custody failure spanning approximately seven years. She reported purchasing Bitcoin in 20
Accidental Wallet.dat Deletion on Mac SSD — Unrecoverable Bitcoin Loss
Software wallet
Indeterminate 2017
On November 2, 2017, a Bitcoin user identified as chrisf199 posted on BitcoinTalk seeking professional help to recover a wallet.dat file they had accidentally d
Smartphone Wallet Reset Without Backup: 15 BTC Private Key Unverified
Software wallet
Indeterminate 2016
In November 2016, a user identified as 'Farer' created a Bitcoin wallet on a smartphone and accumulated 15 bitcoins. Approximately one year later, the user rese
Deleted Encrypted Wallet Without Backup: Private Keys Lost
Software wallet
Indeterminate 2016
In November 2016, a Bitcoin Stack Exchange user posted about deleting their wallet file during a computer wipe, having never created a backup. The user had conv
Forgotten Bitcoin Wallet on Lost Amazon Fire Phone: Data Recovery Failure
Software wallet
Indeterminate 2015
In 2015, a friend transferred approximately $10 worth of Bitcoin to a user's Amazon Fire phone using a mobile wallet application as payment for donuts. The user
20 Bitcoin Wallets Lost to Hard Drive Failure—Manual Recovery via Data Forensics and Private Key Extraction
Software wallet
Indeterminate 2014
In August 2014, Lucky Cris experienced simultaneous hardware failure affecting both primary and external backup drives, rendering all Bitcoin holdings inaccessi
Encrypted Wallet Recovery After Accidental Partition Deletion (2013)
Software wallet
Indeterminate 2013
On July 17, 2013, a Bitcoin holder identified as Praxis posted to a cryptocurrency forum after losing access to multiple wallet files stored in hidden Linux dir
Wallet.dat Recovery Failure After Premature Bitcoin-Qt Reinstall
Software wallet
Blocked 2013
In mid-2013, a Bitcoin user operating under the handle spoonbender encountered a custody access failure rooted in device loss and procedural error during recove
Bitcoin Core wallet.dat Berkeley DB Corruption (2013–2024): Cross-Platform Recovery
Software wallet
Indeterminate 2013
A Bitcoin user who created a wallet backup in 2014 using Bitcoin Core version 2013 attempted to restore it in March 2024 on a Windows machine running Bitcoin Co
Encrypted wallet.dat Corruption: Recovery Attempt After Unplanned Reformat
Software wallet
Blocked 2013
In November 2013, a Bitcoin holder discovered they had deleted their wallet.dat file during a Windows system reformat without maintaining a backup. Realizing th
Mac Formatted Without Backup: wallet.dat Recovery Attempt (2012)
Software wallet
Indeterminate 2012
On July 5, 2012, forum user Mashrock reported formatting a Mac computer running OS X 10.7 and subsequently losing access to Bitcoin stored in a wallet.dat file.
Accidental Windows User Account Deletion: 78 BTC Wallet.dat Lost Without Backup
Software wallet
Indeterminate 2012
On April 28, 2012, a Bitcoin Forum user under the alias 'spinnin' reported a critical custody failure. The user had generated 78 BTC using the official Bitcoin
2012 Bitcoin Core Wallet Lost to PC Crash: Backup Files Exist, Access Blocked
Software wallet
Indeterminate 2012
In August 2020, a Bitcoin holder posted to Bitcoin Stack Exchange describing a custody failure spanning eight years. The individual had downloaded a GUI miner o
Scattered Wallet Fragments: Passphrase Known, Decryption Blocked by Checksum Failure
Software wallet
Indeterminate 2012
Between 2011 and 2012, a user mined Bitcoin using Bitcoin-QT on a personal computer. Lacking technical knowledge about the software and wallet format, he delete
Unauthorized Drive Format and Corrupted Wallet File Recovery Failure (2011)
Software wallet
Indeterminate 2011
On September 17, 2011, a Bitcoin holder identified as cablepair discovered that an office network administrator had reformatted the hard drive of a shared offic
33.54 BTC Trapped in Corrupted Bitcoin-Qt Wallet Since 2011
Software wallet
Indeterminate 2011
In December 2017, a BitcoinTalk user identified as ketubi posted about 33.54 BTC held in a corrupted wallet.dat file from Bitcoin-Qt version 0.4.0. The last rec
Corrupted wallet.dat from 2011 Hard Drive — Fire Damage and Data Loss
Software wallet
Indeterminate 2011
In January 2021, a forum user known as 'french' reported discovering a wallet.dat file on a hard drive that had experienced both partial data erasure and fire d
Corrupted ext3 Hard Drive & Fragmented wallet.dat: HEX-Level Recovery Attempt (2011)
Software wallet
Indeterminate 2011
In June 2011, a Bitcoin holder identified as TurboIan reported catastrophic custody failure on a 65 GB ext3-formatted Linux hard drive. The drive suffered files
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Browse by documentation and stress
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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