Part of the CustodyStress archive of observed Bitcoin custody incidents
Partial Documentation — Constrained
Cases where partial documentation produced a constrained recovery — some access restored, but with significant difficulty or incompleteness.
14 cases in this intersection. 0% of determinate cases resulted in a blocked outcome. The most common recovery path is exchange support.
Archive analysis — 14 cases
Outcomes
0% of determinate cases resulted in blocked access — 69 percentage points below the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive. 100% resulted in constrained recovery.
Custody type
57% of cases involved exchange custody, followed by software wallet at 29%.
Primary stress condition
57% of cases involve vendor lockout. Passphrase unavailable accounts for a further 21%.
Recovery path
Exchange Support is the most documented recovery path (6 cases, 43% of subset). Of those with a determinate outcome, 100% resulted in recovered or constrained access.
Documentation
100% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
57% of cases carry a institutional cooperation required dependency tag — the most common structural factor in this subset.
0
Blocked
14
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
14 observed cases
Constrained
14 (100%)
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Widow Successfully Accessed 4 Bitcoin After Brother's Death — Estate Recovery
Unknown custody system
A 36-year-old man purchased approximately 4 Bitcoin around 2016, during the early adoption phase. He held the asset for roughly seven years without incident. He
Bitfinex Account Freeze: 4 BTC Inaccessible for Months During 2017 US Regulatory Scrutiny
Exchange custody
In 2017, following regulatory scrutiny from US authorities, Bitfinex began restricting account access for US-based customers. One Reddit user reported that thei
MtGox Civil Rehabilitation Claims Process: Password Reset Barrier
Exchange custody
Following the MtGox collapse, Japan's civil rehabilitation framework opened a formal claims process to distribute recovered assets to affected users. However, a
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Blockchain.info Two-Factor Authentication Reset Declined — November 2014
Exchange custody
On November 15, 2014, a Blockchain.info user enabled two-factor authentication using Google Authenticator on an Android phone but failed to back up the QR code
Blockchain.info Access Blocked After Platform Software Update
Exchange custody
A Blockchain.info user experienced sudden access denial to their hosted wallet following a platform software update. The incident occurred in an era when web-ba
GreenAddress User Locked Out by 2FA Requirement Despite Mnemonic Backup
Collaborative custody
A GreenAddress user transferred Bitcoin from Bitfinex to a GreenAddress multisig wallet, securing an encrypted backup of their recovery mnemonics using their Br
BTC-e Exchange Shutdown: Partial Recovery from Mining Pool Collapse
Software wallet
BTC-e, a major cryptocurrency exchange operating since 2011, was shut down by law enforcement in July 2017. The platform held significant user deposits, includi
Brazilian Court Orders Banks to Reopen Frozen Cryptocurrency Exchange Accounts
Exchange custody
A Brazilian court issued an order requiring banks to reopen cryptocurrency exchange accounts that had been frozen. The incident reflects a custody failure roote
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
Bitcoin Core Wallet Passphrase Lost: Professional Recovery at 20% Fee
Software wallet
A Bitcoin Core wallet owner lost access to their encrypted wallet.dat file after forgetting the passphrase used to protect it. The user attempted independent re
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