CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
PartialConstrained

Partial Documentation — Constrained

Cases where partial documentation produced a constrained recovery — some access restored, but with significant difficulty or incompleteness.

14 cases in this intersection. 0% of determinate cases resulted in a blocked outcome. The most common recovery path is exchange support.

Archive analysis — 14 cases
Outcomes
0% of determinate cases resulted in blocked access — 69 percentage points below the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive. 100% resulted in constrained recovery.
Custody type
57% of cases involved exchange custody, followed by software wallet at 29%.
Primary stress condition
57% of cases involve vendor lockout. Passphrase unavailable accounts for a further 21%.
Recovery path
Exchange Support is the most documented recovery path (6 cases, 43% of subset). Of those with a determinate outcome, 100% resulted in recovered or constrained access.
Documentation
100% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
57% of cases carry a institutional cooperation required dependency tag — the most common structural factor in this subset.
0
Blocked
14
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

14 observed cases
Constrained
14 (100%)
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Constrained 2025
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Widow Successfully Accessed 4 Bitcoin After Brother's Death — Estate Recovery
Unknown custody system
Constrained 2024
A 36-year-old man purchased approximately 4 Bitcoin around 2016, during the early adoption phase. He held the asset for roughly seven years without incident. He
Bitfinex Account Freeze: 4 BTC Inaccessible for Months During 2017 US Regulatory Scrutiny
Exchange custody
Constrained 2017
In 2017, following regulatory scrutiny from US authorities, Bitfinex began restricting account access for US-based customers. One Reddit user reported that thei
MtGox Civil Rehabilitation Claims Process: Password Reset Barrier
Exchange custody
Constrained 2014
Following the MtGox collapse, Japan's civil rehabilitation framework opened a formal claims process to distribute recovered assets to affected users. However, a
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
Constrained 2014
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
Constrained 2014
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Blockchain.info Two-Factor Authentication Reset Declined — November 2014
Exchange custody
Constrained 2014
On November 15, 2014, a Blockchain.info user enabled two-factor authentication using Google Authenticator on an Android phone but failed to back up the QR code
Blockchain.info Access Blocked After Platform Software Update
Exchange custody
Constrained 2013
A Blockchain.info user experienced sudden access denial to their hosted wallet following a platform software update. The incident occurred in an era when web-ba
GreenAddress User Locked Out by 2FA Requirement Despite Mnemonic Backup
Collaborative custody
Constrained
A GreenAddress user transferred Bitcoin from Bitfinex to a GreenAddress multisig wallet, securing an encrypted backup of their recovery mnemonics using their Br
BTC-e Exchange Shutdown: Partial Recovery from Mining Pool Collapse
Software wallet
Constrained
BTC-e, a major cryptocurrency exchange operating since 2011, was shut down by law enforcement in July 2017. The platform held significant user deposits, includi
Brazilian Court Orders Banks to Reopen Frozen Cryptocurrency Exchange Accounts
Exchange custody
Constrained
A Brazilian court issued an order requiring banks to reopen cryptocurrency exchange accounts that had been frozen. The incident reflects a custody failure roote
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
Constrained
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
Blockchain.com Account Freeze: Verified User Locked Out, Resolution Via CEO Escalation
Exchange custody
Constrained
In October 2025, a user with a Blockchain.com account maintained since 2019 and full verification status experienced an abrupt account freeze. The platform cite
Bitcoin Core Wallet Passphrase Lost: Professional Recovery at 20% Fee
Software wallet
Constrained
A Bitcoin Core wallet owner lost access to their encrypted wallet.dat file after forgetting the passphrase used to protect it. The user attempted independent re
Browse by documentation status and outcome
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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