Part of the CustodyStress archive of observed Bitcoin custody incidents
Partial Documentation — Hardware wallet with passphrase
Cases where partial documentation existed for a passphrase-protected hardware wallet. The most common gap: the device and seed phrase were documented but the BIP39 passphrase was not.
14 cases in this intersection. 50% of determinate cases resulted in a blocked outcome and 50% in access survived. The most common recovery path is password bruteforce.
Archive analysis — 14 cases
Outcomes
50% of determinate cases resulted in blocked access — 19 percentage points below the archive-wide average of 69%. 50% resulted in recovered access — above the archive average.
Documentation coverage
43% of cases have indeterminate outcomes — higher than the archive average of 43%.
Primary stress condition
79% of cases involve passphrase unavailable. Vendor lockout accounts for a further 7%.
Recovery path
Password Bruteforce is the most documented recovery path (6 cases, 43% of subset).
Documentation
100% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
100% of cases carry a passphrase dependency dependency tag — the most common structural factor in this subset.
14 observed cases
Blocked
4 (29%)
Survived
4 (29%)
Indeterminate
6 (43%)
Trezor Model T Passphrase Loss: 0.7175 BTC On-Chain, Inaccessible
Hardware wallet with passphrase
In late December 2025, jwsutherland transferred approximately 0.7175 BTC from the Canadian exchange Newton to a native SegWit (bech32) address generated by a Tr
Trezor Passphrase Forgotten After Factory Reset — Successful Recovery via Community Support
Hardware wallet with passphrase
BTCRSMD, a moderately experienced Bitcoin user, executed a deliberate custody strategy in July 2024. The user purchased Bitcoin via Swan and routed the coins th
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
Splashboard Trezor Passphrase Recovery: Third-Party Assisted Access Restoration
Hardware wallet with passphrase
Splashboard, a Bitcoin holder with minimal public forum presence, purchased a Trezor hardware wallet in late 2021 and performed initial setup. During the setup
Forgotten Hardware Wallet Passphrase: Recovery via Address Database Search
Hardware wallet with passphrase
In March 2021, a BitcoinTalk user identified as 'wojakboy' initiated a forum thread reporting loss of access to Bitcoin held in a hardware wallet's passphrase-p
Ledger Nano S: 23 of 24 Mnemonic Words with Passphrase, Missing Final Word
Hardware wallet with passphrase
In May 2018, a Ledger Nano S user accidentally wiped their device during testing and discovered they had retained 23 of 24 seed words, written down in order, pl
Lost Passphrase to Ledger BIP39 Hidden Wallet—Seed Phrase Insufficient
Hardware wallet with passphrase
A Bitcoin holder with existing experience in cryptocurrency set up an advanced feature on their Ledger hardware wallet known as BIP39 passphrase protection. Thi
4 BTC Lost Behind Forgotten Passphrase After Ledger PIN Lockout
Hardware wallet with passphrase
The user maintained a Ledger Nano S hardware wallet configured with two separate accounts: a primary account secured by a 24-word BIP39 seed phrase stored in co
Developer Locked Out of $240 Million Bitcoin After Forgetting Hardware Wallet Passphrase
Hardware wallet with passphrase
A cryptocurrency developer became unable to access approximately $240 million in Bitcoin stored on a hardware wallet after forgetting the device's passphrase. T
IronKey Password Recovery: Developer Regains Access to $240M Bitcoin
Hardware wallet with passphrase
In the early 2010s, a software developer stored Bitcoin on an IronKey encrypted USB drive, securing it with a passphrase generated by RoboForm password manager.
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
Trezor Hardware Wallet: Passphrase Forgotten, Recovery Seed Insufficient
Hardware wallet with passphrase
A Bitcoin holder configured a Trezor hardware wallet using both a 24-word recovery seed and an optional passphrase feature for additional security. When returni
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Partial Documentation — Software wallet
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Present and Interpretable — Software wallet
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Present and Interpretable — Hardware wallet (single key)
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