CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00778

Documentation absent — software wallet (2020)

Constrained
Case description
A December 2020 estate case involved a Bitcoin holder who had invested heavily in 2020's bull run. No written record of wallet locations, exchange accounts, or access credentials existed. The holder had told family members they 'held Bitcoin' but given no details. Forensic efforts recovered 40% of estimated holdings. The rest was never located.
Custody context
Stress conditionDocumentation absent
Custody systemMobile or software wallet
OutcomeConstrained
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Undocumented procedureSingle point of failure
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving documentation absent
193 cases involve documentation absent 572 cases involve mobile or software wallet View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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