CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00667

Documentation absent — software wallet 2019

Indeterminate
Case description
An estate attorney described a November 2019 case in which the deceased had maintained a complex spreadsheet listing Bitcoin holdings across multiple wallets and exchanges, but the spreadsheet referenced only 'wallet1', 'wallet2' etc. without any identifying information. No corresponding wallet files or exchange account details were found. The estate could confirm coins existed but not where.
Custody context
Stress conditionDocumentation absent
Custody systemMobile or software wallet
OutcomeIndeterminate
DocumentationUnknown
Year observed2019
CountryUnknown
Structural dependencies observed
Undocumented procedureSingle point of failure
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. It's not clear whether anyone ever regained access.
Outcome interpretation
Not enough information is available to determine the outcome.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving documentation absent
193 cases involve documentation absent 572 cases involve mobile or software wallet View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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