CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00207

Estate access failure — software wallet (2015)

Blocked
Case description
A probate attorney documented a 2015 case in which a client's estate included references to Bitcoin on personal computers but no documentation of which software, which addresses, or which exchanges were used. The estate spent six months attempting to reconstruct the holdings from email records, browser history, and forum post history before concluding the amount was indeterminate.
Custody context
Stress conditionDocumentation absent
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2015
CountryUnknown
Structural dependencies observed
Undocumented procedureSingle point of failure
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving documentation absent
193 cases involve documentation absent 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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