CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01394

The device had approximately $450,000 in Bitcoin on it.

Constrained
Case description
A 2025 case involved a Bitcoin holder who had passed away leaving behind a hardware wallet in working condition with a documented PIN but no documented seed phrase. The device had approximately $450,000 in Bitcoin on it. The family's use of the device was effectively a constrained access situation: they could access the wallet and spend Bitcoin, but they had no recovery path if the device ever failed, was lost, or was stolen. A bitcoin custody specialist was engaged to set up a new multisig arrangement where the existing device was used as one signer, with two additional new keys created with properly documented seed phrases—converting the undocumented single-key situation into a documented 2-of-3 multisig with proper recovery paths for all keys.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeConstrained
DocumentationUnknown
Year observed2025
CountryUnited States
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Privately Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.